NS Travel Planner

Balance is not updated. And I can see only transactions from 6 month ago. Also I can’t topup the card, every time I have to go to a NS service center. Plenty of the issues and bugs.

I’m very happy with the app. It’s a great help! The UX is very well crafted, and I just love the NS brand identity design, and the level over quality of the entire interface of both the app and the website. The underlying system that counts the price of past trips is horrible though. It takes many days for the details of past trips to get computed and displayed properly. It feels like the database is from the 80’s—that runs the NS system. So I am curious when will they upgrade/replace their underlying data model to something modern and instant.

They're constantly charging money for nothing. The site is always glitching. It is not always possible to get through on the phone. Buy a regular OV. Never buy a personalized card with a linked account! Train and bus schedules are another topic. I have never experienced as many delays and cancellations as I did in Eindhoven.

Just doesn’t work. Never.

Mijn NS works perfect from the PC, but don’t login in the app. Changed the password but it didn’t help.

Tried to buy tickets, selected card, entered all the data, got message "something went wrong"

Купил билеты через iPad, в приложении не открываются. Только в iPhone. Приходит email, переадресовывает на сайт: там кнопка на скачивание. Приложение на iPad не реагирует. Спасибо, хоть так.

Tried to buy a ticket to Köln/Bohn airport, but there is no such station in the app. However, it is easy to do it via NS ticket machine. If you promote the app as an alternative to a ticket machine, then please care to add all the stations that are available on a ticket machine.

Just immediately after start of app.

Heel onhandig dat het niet meer mogelijk is om een kaartje met samenreiskorting te kopen bij de ticket machine. Onnodig ingewikkeld.