OakwellRex

Drivers accept jobs late after a rebooking, stay in the same spot for 5 minutes and then cancel the job, appalling

Cannot order on app as it does not allow you to authenticate your card. The screen just has the keyboard over the ok button with no way to access it

I've changed me email address and can't log onto the app because the old app has remembered my phone number. I've rang Oakwell four days running to ask them to delete my account so I can create another one. I can't create a new account. Absolutely shocking service. Uber it is in future

If you order a taxi and something goes wrong it locks you out. Keep getting code1. Have used oakwell for years but its like they dont want you to book them through the app anymore.

This company as gone downhill dramatically. To have the cheek to put your prices up and then proceed to make your customers wait 45 mins for a car to dispatch. Will be finding another taxi rank to use as my patience has worn out with these.

I use this taxi service and it's so unpredictable, I pre book a taxi at 8pm for 3:40am and it doesn't bother to give me a driver like I start work at 4am and they just don't turn up majority of the time like drivers purposely skip my request!

Unable to use app as verification code was never sent.

I don’t know who designed this app but it’s absolutely ridiculous! I have been trying to download this joke of an app for a few days now. After entering my details it states that ‘we have sent you a code’; what code?? Checked my messages and emails; no code has been sent! Can’t believe it’s been given a 2.8 rating. I would’ve rated it a 1! Defo more work needed. Run by amateurs. The taxi firm and the creators of this app are totally unprofessional and lack good service.

Not quite sure what’s going on but I can honestly say after years of my custom I won’t be using this app or your services again. The app lies about waiting time and in fact sometimes the cat just disappears. I couldn’t use the app this afternoon (for what ever your reasons are) and after waiting 8 mins in cue to be answered I was told the waiting time is an hour and yet they prices have gone up in the afternoon?? For what? To be told I have to wait an hour? I actually never know when to book a taxi anymore with you guys. It’s a sad state of affairs because your company WAS by far the best and you’ve now just really let yourselves down 😞

Starting to get sick of desperately needing a taxi and because the journey only costs £5 no driver will accept it! Today I needed a taxi 3 miles down the road for my covid vaccine that is in 20 minutes! And couldn’t even book a taxi to get there so I won’t miss the appointment.