Onsurity - Employee Healthcare

Worst app experience i want to add address but not able to add because pincode box disabled and without this address is incomplete. And hav’t any other way to add . Told your developer and QA before release your app do it proper testing at least. Basic things are not working.

Very difficult to understand even customer service there is no number to contact.

I took a corporate membership of cult.fit through their platform. But mid way I had to switch cities and these guys don’t have a provision to transfer my membership. On top of that their customer service is not helpful.

They don’t have average medical professionals. Will approve claims and post surgeries they will deny it for any stupid reasons. Don’t trust them. Bad customer support, they rejected my claim saying I was rude when my 7 years old child was hospitalised.

Had been waiting for discharge from 1pm. But the insurance provider which Onsurity has tied up with kept asking for query after query to the hospital insurance desk. For each query there is a wait period of 2-4 hours and still not approved. When Onsurity Helpdesk guy spoke he was helpless as the insurance company hasn’t approved yet. For a corporate insurance agency this is the worst experience I have ever gone through. Onsurity please take note of this and not let such hindrances affect other corporates. P.S thanks to Madhu who has handled my anger and has tried all possible ways to help me out.

Their service is terrible. I mailed them on 28 March asking to avail additional service. Since then, I have been getting the same reply saying their team will get back to me. It’s been a month now. They are least interested in their customers. Such a pathetic service.

I cannot express enough gratitude for the exceptional support provided by Onsurity, the InsurTech company, during a challenging time when my father was admitted with medical complications. From the moment we initiated the claim process, their customer service team went above and beyond to assist us every step of the way. Their responsiveness was unparalleled, with prompt communication and clear guidance on the necessary documentation required for the claim. Despite the stress of the situation, their empathetic approach made us feel heard and supported throughout the process. What truly stood out was the speed with which they processed the claim. In a time of uncertainty and financial strain, their efficiency in handling the paperwork and expediting the reimbursement was a tremendous relief. It alleviated some of the burden during a difficult period, allowing us to focus on my father's recovery without worrying about the financial aspect. I am immensely grateful for the invaluable assistance provided by Onsurity. Their exceptional customer service, swift action, and genuine empathy truly made a difference during a challenging time for my family. I wholeheartedly recommend their services to anyone in need of reliable insurance support.

I added one full body checkup test, went back. Now I see my cart as empty and I can’t add the test back.

So many bugs in this app . I tried 3 time to my health check up its not working properly also some test have need to fasting but they showing no fasting required….. very disappointed

I pre-booked an appointment for the health checkup, for 8th December on 7th from the app. The appointment was booked and the money was deducted. But didn’t got any confirmation for the test. Waited till the time of the appointment and nobody turned up and no responses till date.