Packeta

Nikto neodpovedá na telefón, roboty odpovedajú na poštu, ktoré nepomáhajú s riešením problému, stratil som 70€! No one answers calls, emails are answered by bots that do not help with the solution of the problem lost 70€!

Приложение работает, но я не могу никак иначе высказать своё недовольство качеством сервиса, кроме как написать отзыв на приложение!! Дозвониться не получается т.к. стоит заслон в виде голосового ассистента, поддержка в чате не отвечает (в рабочее время естественно), ждал 3 часа ответа, так и не дождался. Посылка три дня не меняет свой статус (будние дни, между прочим). Ни с кем связаться и узнать, что случилось я не могу((((

Otherwise brunch is simply not visible on the map in app

Very convenient app.

I have ordered hundreds of items online in my life, with different courier companies, in different countries. For the first time in my life, I am having problems with the courier company. With normal and decent courier companies, you’d just receive a code via SMS from them, and just type it on the screen and then you’ll have your package. But with Packeta, there are lots of meaningless and tedious steps. First, you need to install their app. Second, you need to register the app with the phone number associated with your package. (What if the online store entered my phone number to your platform wrongly?) Then you need to give lots of permissions to the app. Then you need to use this app to receive your package, via a Bluetooth. (I’ve been hearing lots of people having problems with Bluetooth connection to the Packeta box and the app.) I did all of these. I received an SMS that my package is arrived and I should pick it up. So, I went to the Packeta pickup points (Z-Box) by walking like 2 kilometers, and struggled in front of their boxes like an hour. And I couldn’t get my package. Because the app didn’t list the package I should get. I don’t know what to say anymore. Never, ever use Packeta.

Aplikace funguje tak jak má. Vše v pořádku.

Jsem moc spokojená.

Super, akorat bych zlepšila, aby to lépe nabízelo údaje lidí, komu jsem už posílala balíček. A aby pickup pointy šly filtrovat podle otevírací doby.

Ok

Super!