Palo Alto Link

15 min rides turn into an 45 min to hour long

The app is difficult to use since it will almost randomly decide your pickup location isn’t served, even if it’s shown as being within the zone and it has allowed you to choose that stop before. It won’t recommend a nearby location and instead you have to keep guessing cross streets close to your ideal pickup location until you’re able to find one. It would be much better if it recommended the closest possible pickup location instead of having to blindly guess.

Have had great experiences thus far. My drivers have been excellent — friendly and safe. The app is super easy to use (it’s intuitive, like Uber or Lyft) and I haven’t experienced any problems using it. Will be highly recommending to my friends and fam.

Hard to not be grateful for a ride like this. Free rides until April 7th. Had a great ride with a fabulous driver.

— Driver didn’t call to check when I literally was behind the car, cancelled the ride (I waited 30 minutes for) and drove away. When I try to get another driver, it just gave me the same one… —The pick up and drop off locations seem random. I set the same pickup location for 3 days and it randomly shifted and caused twice as long walking distance. — No way to know the estimated arrival time beforehand and only to be informed I would miss my train when I was in the car. —Significant delay in driver location update on the app. When it says 3 minutes away, the driver was actually here. —The cars were covered in white and green decals which was confusing when the app said white car— Used this app for three days but never again. Making the ride free doesn’t really help.