Palo Alto Link

It needs so much work on the development part: Even though the idea is great and super useful to find a ride in the most affordable way in PA, the app is super slow or freeze almost all the time- I have to quit and reopen the app again and again (and again) just to be able to book one ride. Also, after the payment method I use failed one time due to a credit card issue (although later I updated it and it should be working) they didn’t process it for so many days that resulted in not being able to use the app at all.

Excellent service all around

When I open the app and select one function, when I want to move to another function, it freezes and does nothing.

This service is better than nothing but the inconvenience of using it due to extreme wait times along with long drive times makes me wonder why this is seen as a better solution than just adding more buses and more routes

They keep nagging me to take a ride, even when I am outside the pickup zone. I’ll take a ride when I have a reason to, not when the app tells me to.

The service does what it says it does. Gives you a ride from Palo Alto to anywhere in Palo Alto during daytime hours. The driver was courteous and came within 7 minutes. App is modern and shows driver location when picking up. Note that they do not go door-to-door, but “corner to corner”, so I had to walk to the end of my street to pick up the ride and walk the half block to my final destination. not an issue for me, but may be for people with mobility limitations. cost about half as much as an Uber Wood. The driver said they also serve kids and teens. So this is a good option for kids needing to get across town that carry a smartphone. They also accept cash.

Constantly misjudged times, the map system is uses takes longer routes than necessary. Have had a driver sit in the parking lot and not drive anywhere. No exaggeration have not made one train in time because of these reasons

Drivers didn’t come after taking tickets. I tried to report and no one picked up. Customer service didn’t call me back. Waste of time and I missed important meetings. 10-20 minutes of my wait time on side walk each time they stood me up.

What a great service! Way cheaper than commercial rideshare.

Easy and quick. I’ve never waited very long for a ride, and I find it to be reliable. I don’t mind a little walking, for such a reasonable fare. It’s also nice to know I can be picked up when I am ready, as opposed to trying to schedule everything based on a bus schedule.