Pollo Tropical

The food here is always delicious and the app worked fine. When we got home though we noticed they didn’t give us a side of plantains and yuca fries that we ordered and paid for. That has more to do with the store than the app.

They never deliver the order complete. In the last 3 orders the store at Pincrest Florida never sent the drinks

They are ALWAYS missing items. So annoying that they can’t pack an order properly.

Each time I have a business trip to Southern Florida, I order for delivery to my hotel. But almost every time, the orders are incomplete; mainly missing the cilantro garlic sauce or the plantains that comes with the trio platters. So disappointing because the sauce is very good and I love plantains! But when I call to remind them, I always get their national contact center and not the specific store I’ve ordered from. Anyhow, if they can put an effort in filling orders correctly, I’d give them 5 stars. Just please…try a little harder in putting all items ordered in the bag. 🙏🏼

I placed a family order with a bowl of soup online and received a meal that was not what I ordered and other items were missing. In the end I had to go back and claim my original order. I lost the money I paid for the delivery service and had to go to the trouble of returning to pollo tropical. With tropical chicken there are always problems with online orders.

I did not have my order and is not possible the refund by app

When ordering through the app, there is no way to access customer service for missing or incorrect items. Both of which are a common occurrence. If you call the store, they tell you they can’t help you if you ordered through the app.

I have been to numerous Pollo Tropical restaurants and the location on Military Trail in Delray Beach is the absolute worst! I only go there because it’s close to my house, but I should learn not to. No one ever greets you or acknowledges you. They are rude when you ask about your order and never thank you at the end. If you order on the App it’s like you don’t exist and they NEVER make the order unless you ask about once you can get someone to respond to you. The orders are almost always incorrect or missing something and it just seems like everyone hates their jobs and don’t want to be there. Drive farther away and go to a better Pollo Tropical. You have been warned!

Restaurant said they didn’t get my order and wouldn’t give me food or a refund the app doesn’t let you dispute an order you gotta write an email to support or call the same manager that wouldn’t give you the food

It was never delivered and there’s nowhere to click to request a refund.