Richmond Times Dispatch

This is the worst app on my phone. There is a reason the RTD will be dead soon. This app will speed the path to the scrapyard of local newspapers. This app locks, bait and switches, spoofs, and spams all while one is browsing the content for which one pays dearly. So annoying when it opens an advertisement or unwanted content with embedded hyperlinks. Most annoying is when it starts a video and won’t shut down. I really must hate myself to keep this awful app to read the RTD. I’m getting to the point of giving up and just going with free news media because this is so terrible. Wish I could give it 0 stars.

Every article comment generates emails with each reply, but no way to turn it off. Blocking emails from this address seems to be the only way to restore privacy.

I subscribe to three newspapers. RTD is the only one where it’s almost impossible to read the e-diction of the paper. I have tried over both slow and fast internet connections and both are terrible. Why does RTD also subject subscribers to ads on the app? Garnett and USA Today owned papers do not do this?

It freezes up so often on my iPad that I stopped reading it. Fezzes when zooming, when trying to go to next page, etc, etc. Only slightly better on phone and I hate reading on there since screen is so small. Needs a whole new redesign.

This amateurish app on the iPad is laughable in this day and age. Every single morning it takes a minimum of 3-5 tries before it stays open and doesn’t bomb out immediately. Difficult to be supportive of a local newspaper when you can’t even get to the articles due to sudden shutdowns and constant ads. I would happily pay more to get rid of the ads!

As a paid subscriber, using the app is frustrating. The full page ad with sound blaring means I need to avoid this app, particularly when in a meeting. What is the point of a paid subscription if I’m forced to view an ad before getting to the news?

This app is sometimes close to unusable due to the excessive ads and the frequent crashes. You sometimes have to open the app 3-4 times in order to get it to stay up long enough to read a news story.

There is seriously no explanation on their website on how to cancel your subscription and after calling customer service, that’s the only way to do it. In my mind that’s making it PURPOSEFULLY difficult. And all the ads on the app. I get newspapers need money but don’t be car salesmen about it, especially when I’m a paying customer Update: they called me several times after cancelling. I blocked their number and they called from a different phone number. Do NOT sign a subscription with this company. It’s not worth it

After you decide to pay for a subscription to the e-edition of the paper, you are still consistently and constantly bombarded with full page advertisements. Insulting, dumb, cheap and boring. It’s 2022. Time for you people to catch up to the rest of civilization

I mean I’m a paying subscriber and want to read an article and have to wait ten seconds as a full sceeen ad for some idiot bear in a puzzle game plays and a minuscule x appears in the corner. It’s not a professional app at all and is embarrassing for Richmond.