Ride Pingo

The App has been down since Thanksgiving and you face an error when scheduling a ride!

They claimed that the Ride Pingo app does not give them flexibility to combine people on the same vehicle that are going to the same location. I and others I work with ride from our job to the Vacaville Amtrak station and have frequently been picked up later than should be or have been picked up so late that we have completely missed our train and have had to wait an additional hour for the next one. This is not acceptable and Fairfield Paratransit, Fairfield, micro transit, blames Ride Pingo. This dysfunction needs to stop. We may pay two dollars for a ride, but that does not mean that you have the right to abuse the privilege of driving us.

Takes forever to start the app

Very happy with the Pingo App and the service provided for a very reasonable price! Thank you

Easy, convenient, clean, fast and friendly service. Kudos

Difficult to book more than one trip at a time.

Keeps saying ride is coming in 0-2 min. Waited 20 mi.

I will say that from the start, the app is horrible and impossible to use. I booked a ride and return for this morning at 9am. The ride disappeared from my upcoming rides and the driver didn’t show up (NOT HIS FAULT!!). I had to book another ride and couldn’t get one until 11:08am. The bus came after 11:30. The driver advised me to cancel my return trip and call when I was ready. From now on, I will call to make trip arrangements. I will NEVER use the app again!!!

A bit glitchy on scheduling a ride in the future, but otherwise great!

Great app