RTD MyRide

What a joke.

As a student, I use RTD Lightrail to travel to and from campus. But the constant delays and cancellations of trains on my route almost makes owning a pass worthless. I have wasted hours at lightrail stations waiting for trains that never come. This is especially concerning at night, because there is no security presence at most lightrail stops, and there are always bums and people using drugs. I do not recommend using this service if you can avoid it.

This app is a glorified web browser. Half of the time, it just brings you to the website. Things like live bus tracking, when the next bus/train departs, the ability to save bus lines, and in app navigation would make it so much better.

It works fine for the basics- I have an Ecopass through work and can use the QR code to ride with no problem. My main issue is with the “trip planner” and “next ride” features. The buttons link you to the website that opens in your browser, and (at least for me) it never saves my information if I set my home/work, and I have to click past the tutorial/pop ups every time. Pretty annoying that you wouldn’t just include this into the app itself instead of linking it to a webpage.

The trip planner function in this app is useless. It told me to walk a mile and a half away when I was at a bus stop and could see a bus down the street.

My ride Card system was GREAT! But rtd dropped It - mostly because their website was/still is problematic. I reported specific problems often. But NOTHING was ever improved. I think RTD workers just got tired of the phone calls - mine were numerous. I have VERY LITTLE HOPE for a new MyRide system. UX expert viewing your system for YEARS. Bad grades, RTD. Shameful for high-tech Denver! Glad I read the other review - not connected to Apple Wallet? That’s crazy. Talked to customer Service in Union Station about MyRide returning. Basically they lied to me about it. Said I could add funds in app. BUT this is just mobile ticket for every ride. Fuhgeddaboutit.

Not use what happened but it’s not clear how to scan and ride. Thanks to the kind driver I didn’t hold up the bus too long fumbling with the interface. NYC does this so well. As long as Denver is selling out to coastal elites why not just adopt their system?

Unfriendly, not intuitive app. I’m only trying to buy an N line ticket from 72nd & Colorado to the National Western Stock Show. I could walk there faster than I can buy a ticket. No wonder trains are empty half the time.

Logged me out. Very stressful. No option to set or reset password.

This app will put you in danger. Insane that busses don’t run on a schedule but also aren’t tracked live with gps. Everyone has a gps in their pocket but rtd can’t tell where busses are. This app is always inaccurate and it will put you in danger. You will be abandoned in the cold because a bus has gone offline (junkies) and the app has no way of knowing. This was functional in west Oakland in 1995 and rtd can’t keep up.