Rubio's

Constantly says preparing order. And then I get a call from the Dasher saying they’re here.

EVERY time I try to use this app there is a REQUIRED update. STOP IT! And now you guys started deleting my points before i have a chance to use them. All that on top of prices skyrocketing, it’s no wonder so many of your stores have closed in San Diego..

The Rubios app crashes constantly. This is happening on two different phones. One is an iPhone and the other is an android. I deleted the app and reinstalled and still the same issue. If you’re from Rubios reading this don’t bother with your apologies. I’ve sent you all messages about this and you’ve ignored them. This app will be deleted and no one should waste their time trying.

I have been trying to order for over 20 minutes. It is glitching out and will not let me create an account, and won’t let me order as a guest. Its honestly faster to just go in person. This is pretty ridiculous. It won’t tell me why it can’t create an account for me. I tried on the website as well. I tried to log in because I thought I already had an account and I have tried to get my password changed and never received the email to change it despite them “sending” it multiple times. This is frustrating and it should not be this complicated to order some food.

Every time I’ve tried to order online the loading spinner spins indefinitely. There doesn’t seem to be any timeout or error state.

I signed up for Rubios rewards May 30 and forgot about the $5 welcome reward until Monday when I received an email saying I had 3 days until it expired. Yesterday (Thursday) I go to Rubios (it's a 25 minute drive) and attempted to use what I thought was the Rubios welcome coupon. Instead, it was some $5 off 11am-2pm lunch coupon that they didn't let me use because it was dinner time. There were 0 other coupons in my app, and since I drove so far already, I ate my food and that was that. Today (Friday, the day after) I receive an email saying my welcome coupon was extended, so I go into the app and what do you know, the welcome coupon is sitting there next to the lunch coupon. I'm sorry, what?! I know this isn't Rubio's customer support, but just a fair warning to anyone signing up, DOUBLE CHECK YOUR COUPONS!

There was an app update and now I can’t get to my rewards on my cell phone. So the only way I can use my rewards if I go in to the store. I can no longer get to my rewards when ordering online for pick up.

Headline says it all. Could not use the app because it constantly froze.

I have used this app a few times to order my food. Each time I order my food it makes me change the location from San Diego. There is not a function that shows me any nearby stores automatically. THERE IS NO WAY OF CANCELLING YOUR ORDER ONCE IT HAS BEEN PLACED AND SOME STORE LOCATIONS DO NOT HAVE FUNCTIONING NUMBERS FOR CUSTOMERS TO CALL AND CANCEL THEIR ORDERS.

Can’t use app without new upgrade but upgrade process stuck on stupid. Lost a sale.