Samsung Smart Washer

Where is the dryer option

App is for washer only, not dryer. No app search results for dryer only. Chat support took me to a range discussion, not dryer. Dryer voice support tried to sell me a replacement because repair cost would equal cost for a new appliance.

Samsung products are complete trash!!! Will never buy another product made by this company. The smart care is a joke after 4 years there’s no support for the appliances washer/dryer I purchased. Here I am looking to have to replace the trash appliances I wasted my hard earned money buying 4 years ago! Lasted 4 years!!! Really Samsung!!

I’m only giving this a one star because I wish you could use it like the Smart things app. My laundry is in my basement so it would be nice to know when my washer is done without having to go down to check or set an alarm. I like the smart things app because it tells me when my fridge door is opened and closed. I just wish this one was the same.

I outfitted my house with all the newest appliances in 2013 that Samsung had to offer, the apps were glitchy at best. Recently I went to relook at the apps and found that they aren’t even available anymore for the models of appliances that I still own. They figure you’ll spend $25k on appliances then when they changes all the apps and make them obsolete then you will just rebuy all the appliances so you can use the new app they offer. Um no. These are the last Samsung products that I will buy. Over the years I’ve had many and they don’t support any of their earlier products. You can’t find the parts to fix them, you get no support at all. I would rather buy from any other company than this one, and let me tell you, my whole house is covered head to toe with their products. As each issue arises with each one, I replace it with a non Samsung brand. Just because a model is an older one shouldn’t mean that the company who made that model should abandon it. The products don’t last, then when you need to fix them the parts have become obsolete, then when you try to get support it’s a joke because there isn’t any. They just send you in circles instead of telling you they can’t help you.

Bought a brand new washer and dryer set with smart care and almost two years later, have yet to be able to use said feature. The crappy app only recognizes the washer’s code, never the dryer. And even though the washer’s code is recognized, I still can’t control the washer from the app, because there’s no way to see the supposedly linked washer to be able to do anything with it. Waste of money and time.

Do you actually have an app for the dryer?

If you’re lucky, maybe. I had ZERO help by using this for clothes dryer problem.

App won’t connect to washer. An error message every time you try to scan the code.

There are so many 1 Star reviews on here that complain about connectivity issues, lack of features, etc. All this app was designed for is to check error codes so that the consumer can be walked through by a customer service rep when problems happen. Basically so that a repairman doesn’t need to be called out for little things that can be easily fixed. It is so absurd that people don’t understand this! One review basically blamed this app because the person wasted either 20 or 25k (I guess they forgot how much they were trying to lie about spending in their 1 paragraph review)??? It’s a good app if you know how to use it. My washer was displaying a weird error code which basically just needed to be reset. Used the scan feature on the app, reset the machine, calibrated the drum, boom 5 minutes later it was back up and running.