Sandals & Beaches Resorts

Приложение очень удобное для планирования своего отдыха в сети отелей, красивые фотографии, интуитивный интерфейс!

We’re just so happy we chose Sandals “again” and we’re enjoying every minute. We love the friendly service, everyone we’ve met are so professional and pleasant going the extra mile if needs be. Please don’t change Sandals 👌

One of the 4 a la carte restaurants - arguably the best one- was closed for the entire week. And another was closed was for 2 of the 7 days that we were there. This isn’t good when you have a total of 5 restaurants for dinner

Takes too long to load resorts

Sandals Royal Bahamian sold rooms the they knew would be under renovation and that the guests would be moved to alternative accommodation. In March of 2023 we booked an East Bay Oceanview swim up butler room (category BSUP). We were given an Island Village butler room (category VPP). Instead of ocean view listening to waves we had a garden near a busy road. Leaf blowers at 7:00 AM and one night a DJ beside the room playing bop music at crazy volume.

App is very glitchy and indicates error codes for almost every function. Unfortunately not a good customer experience! Also, almost every restaurant and tour indicates fully booked. Given this supposed to be a 5 star experience, Sandals should do a better job ensuring capacity for hotel dinner reservations and tours when the hotel is fully booked. Every guest should at least have one opportunity to visit a restaurant that requires reservations and to enjoy the tours.

Review to come. It’s going to take a while to write but DO NOT WASTE YOUR MONEY HERE!!!

After signing up to enter the app you must provide all your information, just to search… full address, phone number, birth date, email everything. I could see that being asked for when you are going to book a vacay, but not to just get into the app! I have already given my Name email and City, betting I am going to be getting a lot of unsolicited, emails now.

Really wish I could go back to the previous version that actually worked. Can’t see my upcoming trip or any information about the resort. Can see the icons but they are greyed out and can’t click on them.

The daily schedule of activities is not posted. It only tells you what they have but not where or when anything is. Very frustrating since the resort expects you to use it to get all of the information