Sandals & Beaches Resorts

I'm a pretty competent, techy guy. I've used literally 100s of apps and programs. There is something seriously wrong with this Sandals app. I'm running the latest version of iOS. One would think a big operation like Sandals could get something like this nailed down. Links don't connect, updating info is horrible, clicking some items take you to a browser???? Everything should be functioning within the app. So, hey Sandals!!!!!....you've got work to do.

App is not working - cannot access the items I was able to before the last update.

So much difficulty creating an account, linking trip and now booking reservation. Just awful!!!

Gina app has not changed since our last visit. No response to query. No phone number listings to speak to the various teams.

We’re just so happy we chose Sandals “again” and we’re enjoying every minute. We love the friendly service, everyone we’ve met are so professional and pleasant going the extra mile if needs be. Please don’t change Sandals 👌

One of the 4 a la carte restaurants - arguably the best one- was closed for the entire week. And another was closed was for 2 of the 7 days that we were there. This isn’t good when you have a total of 5 restaurants for dinner

Takes too long to load resorts

Sandals Royal Bahamian sold rooms the they knew would be under renovation and that the guests would be moved to alternative accommodation. In March of 2023 we booked an East Bay Oceanview swim up butler room (category BSUP). We were given an Island Village butler room (category VPP). Instead of ocean view listening to waves we had a garden near a busy road. Leaf blowers at 7:00 AM and one night a DJ beside the room playing bop music at crazy volume.

App is very glitchy and indicates error codes for almost every function. Unfortunately not a good customer experience! Also, almost every restaurant and tour indicates fully booked. Given this supposed to be a 5 star experience, Sandals should do a better job ensuring capacity for hotel dinner reservations and tours when the hotel is fully booked. Every guest should at least have one opportunity to visit a restaurant that requires reservations and to enjoy the tours.

Review to come. It’s going to take a while to write but DO NOT WASTE YOUR MONEY HERE!!!