Saris Utility

I have a brand new H3, and despite repeated attempts I have been unable to connect the device with the Saris app. I get a “Couldn’t connect to app. Make sure it is on and blinking green”. It is on and blinking green, and the Check Device Setup works without a problem. Very disappointing. Mobile is an iPhone 13.

Unable to update firmware. Can’t use the trainer. So frustrating!!!!

problem for connecting and no help from Saris!!??

Add a timer if possible For new people it hard to setup and get going

Calibrates without fuss. Dials up proper wattage and is easy to use. No frills but effective

Trainer seems to be ok, although have had numerous challenges in ERG and Sim modes with the power fluctuating about 20-300% depending on the app (Saris app about 20%, zwift up to 300%). It’s not all the time so can get a workout in. It’s the “support” from saris that’s frustrating, once identified that there was an issue they just ghosted me. Was in pretty regular communication with them and the once identified that it’s accuracy isn’t the 3% they advertise all of a sudden I don’t hear anything from them. I’m really only looking for a trainer to stay in shape during the off-season so power accuracy isn’t as important to me. But it is frustrating trying to do a workout and when your supposed to be hitting 280watts and the thing will only give you 80. Am I in better shape than without it? Yes for sure. Does it do what it’s advertised to do? Not in my experience.

Like the trainer: stable, easy to swap cluster, glitch free so far (3 months of use every other day). I dont like the app as it requires me to turn on my location which i like to minimize. Not necessary for a blue tooth link. No way around this and no help/contact option within app. Not happy.

Always dropping out ..

I updated my firmware for my m2 in December and used the calibration in this app and my ftp dropped 100w in zwift. Thank you for pushing the calibration update because something was definitely wrong. Felt like riding in sludge. Now it's better. Will re check my FTP

Previous version was great. Tap on calibrate, speed up, coast, your done! Great! Now, it doesn’t show speed, just prompts start slow and speed up to 24mph. For those of us on metric that’s 38.4kph. I have it up to 45kph (28mph) and it’s still prompting to get to 24. I’m now exhausted from trying four times to calibrate and not sure I have enough left to ride. Please (please please) give me my old version that worked great back