Seatfrog: Rail Journey Planner

I’m using this service for the first time, at the recommendation of someone I met while travelling in the UK. I’m heading back there next week. I purchased two tickets, and upgraded them to first class. The upgraded tickets are the wrong date and time, and my partner and I are no longer sitting together. unbelievably poor service. When I contacted Seatfrog asking that they address this issue after a few days, they sent me an email asking me to write their service. They had not yet addressed the issue. They really need to get this fixed soon before I start travelling and have limited access to email.

It doesn’t work. Cannot recognize booking references and can’t find any auctions.

In many ways this is a solution in search of a problem. Previously weekend first upgrades were very simple, take an open seat and pay the flat fee, now we have apps and auctions and complexity. The app itself is not good and the interface is terrible if trying to purchase more than 1 upgrade - if you change the number of upgrades before you update the price then the number resets to 1 and you need an eagle eye to correct it to avoid making a mistake you can’t correct. Also experienced bidding for 2 upgrades, immediately getting an outbid status but being unable to increase the bid as magically there now weren’t 2 upgrades available.

The latest update has destroyed the functionality of the app. It can no longer find booking references and when you add a train through search it crashes the app. Kind of pointless as it stands.

Finding tickets needs to be easier. Also PLEASE add the add-to-wallet function. Otherwise good app.

Used the app a couple of times but with a very disappointing outcome today. We were winning the bid and had to decide whether to take the first train to Stockport from Euston or wait for the one we bid on. As we were winning we thought to try and keep that train so when the final seconds counted down and we were still winning we were shocked to be told that there weren’t any seats available. Had we known this earlier (and I’m sure they know more than 30 mins in advance. Peeempt developers response that we don’t know) we could have got the earlier train knowing that we wouldn’t be charged. AS SOON as they know there aren’t seats you should be informed and be allowed to retract your bid…. It’s a bit of a con that could be made amazing with some thought for the customer App is now deleted until improved

Previously very good but now with it’s £3 fee the OPENING ’auction’ price plus the std class ticket is higher than the First Class price at the time of ticket purchase. No point to the app now.

Not possible to progress past a blank registration page.

The App kept taking me down a rabbit hole! I don’t have time to waste.

Can’t even book a train! Pointless