ServiceM8 Phone

Our company has been using ServiceM8 for years the seem to have all the cutting edge features, but they rarely function correctly. The phone app has extremely frustrating Bluetooth & playback issues. So many other app companies figured these things out. We find it odd that they can’t get the basics correct.

Despite the negative reviews, we gave it a shot and like the phone app. Maybe there’s been some changes since the negative reviews were given. My only gripe is transferring calls doesn’t always seem to work.

The ServiceM8 team has worked diligently to get this working and so far seems to be a great addition to there app and keeps all calls organized and like the ability to send a text with form for customer to fill out vs us trying to write info down. Look forward to using and will update review again after some time using both apps together Was very optimistic when we got the phone app working, but after trying for one year we had to give it up due to all the flaws and lost business.

Don’t waste your time with this; it’s a great concept it’s not even executed to the point it functions. Customer support is useless. I’ve written poor reviews here before and I get a reply quicker on here then with customer support.

What a wonderful concept, but it was clearly slapped together and released. It does not work how it should. Calls are dropped, contacts from ServiceM8 won’t display. If one person ignores the call it stops ringing on all other phones, customer support is non existent; they are always “coordinating this back to the team”. Completely waste; find different software

Our company had high hopes for this app, we have been using ServiceM8 for 4 years and love it. ServiceM8 phone is no where near a finished product. Voicemails and call recordings on the app glitch and play only 10% of the time. Voicemails are extremely important to every business and this needs to be fixed ASAP. Also if your trying to make calls with a BT head set this app has connectivity problems constantly. Hope they fix it soon. 🤷🏼‍♂️🤦🏼‍♂️

Love but wish was easy to see if another staff member picked up an incoming call rather than saying missed.

Previous poor quality calls have been significantly upgraded and we no longer have issues. The ability for calls to be recorded and transcribed very accurately plus a summary of the call sent straight into relevant job cards has been a game changer for us … so glad we stuck with it for these much anticipated improvements

App is buggy. Calls are poor quality even when connected to wifi.

We have this system tried this last 3 weeks for our business, we have hard nothing but trouble! Poor call quality, not being able to use our own number for out going calls, computer ringing even when turned off, app on phone changes accepting calls to not accepting calls by itself. They try to help on chat but really have been unable to resolve any issues so far, the whole setup has cost me about $2500 with new phones and mobile plans changed as they won’t work with Telstra? Do you self a favour don’t even bother trying.