Shinkansen smartEX App

Absolutely useless. Credit card payment doesn’t work. Stone Age.

I have tried signing up for three times and I still cannot manage to do it. I even tried to change the credit card in case it has problems, but it did not work.....

It's very frustrating. When you registered it showed your name is longer than 20 characters, pls register with less. After you incorrect your name to be less than 20 characters, you can't move on. It again showed "Please check your input". What do you expect with global customer especially from Thailand? We don't always have short name and last name!!! Pls make a clear suggestion ASAP!

I’ve attempted to use this app numerous times but it won’t accept any of my foreign credit cards (various types and issuers). Pretty useless.

Used this app for over a year but for some reason I cannot get passed the Credit Card authentication screen even though I just used this last week. Not sure what the issue is but it’s highly inconvenient at the moment.

This app is miserable. It has never worked with any of my cards and when I tried to have my Japanese wife login it wouldn’t let her login to the account because it wasn’t the phone that the account was made on. 意味わからないぐらい不便すぎ！作り直せばいいと思う！

This app and program (even the internet version) is a mess. I can travel throughout Japan using all different apps (including Suica), and yet my wife (Japanese citizen residing in Japan using her Japan issued CC) can’t get past the stupid credit card verification. I buy tickets using my cc at the stations, but it won’t verify the CC. App might be ok, but the vast majority will never know. I am sort of worried about the safety of the railways if they can’t even get a simple app to work. If the could just put a little more effort into their customer service as they do to running their trains on time.

As a first time user this app is unusable. After opening the app you get prompted with either a login option or a sign up option. As I first time user the obvious to choose sign up to make an account. Unfortunately directly after pressing sign up you are directed to an error page saying login is unsuccessful. The app in its current state is unusable for new users.

OMG. This app is AWFUL. I keep trying to register but get stuck at the credit card portion. I used multiple credit cards but none worked. How am I supposed to book a ticket with a non-working app? Please fix this app.

Tried all my cards, none worked. As a user, it shouldn’t be my problem to figure out whether my card issuer had 3d secure enabled. Also, as a service provider, you shouldn’t be making it impossible for potential customers to use your service.