Shinkansen smartEX App

I’ve attempted to use this app numerous times but it won’t accept any of my foreign credit cards (various types and issuers). Pretty useless.

Used this app for over a year but for some reason I cannot get passed the Credit Card authentication screen even though I just used this last week. Not sure what the issue is but it’s highly inconvenient at the moment.

This app is miserable. It has never worked with any of my cards and when I tried to have my Japanese wife login it wouldn’t let her login to the account because it wasn’t the phone that the account was made on. 意味わからないぐらい不便すぎ！作り直せばいいと思う！

This app and program (even the internet version) is a mess. I can travel throughout Japan using all different apps (including Suica), and yet my wife (Japanese citizen residing in Japan using her Japan issued CC) can’t get past the stupid credit card verification. I buy tickets using my cc at the stations, but it won’t verify the CC. App might be ok, but the vast majority will never know. I am sort of worried about the safety of the railways if they can’t even get a simple app to work. If the could just put a little more effort into their customer service as they do to running their trains on time.

As a first time user this app is unusable. After opening the app you get prompted with either a login option or a sign up option. As I first time user the obvious to choose sign up to make an account. Unfortunately directly after pressing sign up you are directed to an error page saying login is unsuccessful. The app in its current state is unusable for new users.

OMG. This app is AWFUL. I keep trying to register but get stuck at the credit card portion. I used multiple credit cards but none worked. How am I supposed to book a ticket with a non-working app? Please fix this app.

Tried all my cards, none worked. As a user, it shouldn’t be my problem to figure out whether my card issuer had 3d secure enabled. Also, as a service provider, you shouldn’t be making it impossible for potential customers to use your service.

This app has so much potential. Ability to book almost any Shinkansen, accepts (at least theoretically) foreign credit cards, integrates with both physical and mobile Suica. All sounds great, except there’s some terrible user interface design decisions and more often than not it simply doesn’t work. First of all, credit card verification randomly fails. Tried my cards from three countries over four months and only once would it accept it. Other times it issues random “please contact your issuer” errors without even popping the 3D secure window. But it doesn’t end there. Some bright spark decided that if their incredibly error prone credit card verification failed, they’ll kick you out and make you start over again. If you’re in the midst of registering that means 5-8 minutes of wrestling with the app lost. Second, the session timeout is measured in minutes. This is on a phone where most everyone has biometric authentication enabled so sessions could safely last for months. No, 5 minutes idle and you get to login again. Third, it constantly sends 2FA codes to email. I counted at least 4 separate codes needed during sign up. Come on. Did no one do any basic flow/usability testing? This app is unfortunately a testament to how low a priority JR (an Japan in general) puts on software. Get your act together JR and put a competent team on this app and make it great!

Basic function is broken which leads to the app being unusable

このアプリを修正してください！ あなたのアプリはアメリカのクレジットカードと連携していません！ 3Dセキュアがないと文句を言っていますが、私たちはVisa認証を持っています。マスターカード（Appleカード）も試しましたが、ダメでした。 JRセントラル - もしあなたが売り上げを得ていないなら、これは支払いシステムのアップグレードが必要だからです！