Smart Mini

Don’t even bother. The smart mini reader is free because it isn’t worth anything.

The app has not been working for a while know, meanwhile I can not use to receive payment for my business and there is no customer service that actually talks to you and resolve this issue. ERROR The app has encountered an error Please try restarting the app or Contact for assistance if this problem persists.(520). Going to SQUARE…

Always shows expired session error. I never got it working. Called support, all they had to tell Me is to del app, restart phone, re install it and try again? I mean like seriously. You are a bank earning billions in profit that’s the best you can do?

I bought this for a market and I can’t even get past the activation codes to connect my reader and start using it !! It just says “session expired” and the customer support said that it’s a bug and there’s nothing they can do. Wish I had checked the reviews earlier. Literally the most appauling experience from commbank, the customer service was nice however the app efficiency and accessibility is non existent. Don’t bother with this I WOULD GIVE 0/5 RATING IF I COULD

Just got my smart mini - unfortunately the app is non functional. Keep getting an error message saying timed out. Once this has appeared the app must be uninstalled and reinstalled in order to log in again.

Waited three months to get it. Finally get the device, two days or unable to set it up due to a error. People on phone speak to you like you’re doing it wrong yet it’s the device and app issue. Will be going to square and honestly probably taking my business banking away from comm bank too

Keeps saying session expired during the LOGIN process. I’m starting a new session, I’m trying to login, how can it expire? And this is my very first experience with the app, trying to activate the account. What a joke

Log in and activate for second PIN code and session expired well done commonwealth bank

As previous users mentioned, the app log’s itself out during payments. Customers get charged double or payments disappear. There’s zero battery life on the reader, so I have it always on charge. I have my square reader as backup, which is more expensive but obviously you get what you pay for.

Can you imagine going to a market, taking payments and selling your products all day.. just to find out that payments haven’t even been processed and customers not charged? This is the worst app I’ve honestly ever used in my lifetime. It doesn’t work whatsoever. Constantly logs you out everytime you attempt to take a payment and when you CAN login without getting a constant error, you’ll find it hasn’t even taken the payment despite the card being tapped or inserted and processing the payment. This app is an absolute appalling addition to be advertised by Commbank and should NOT be allowed to continue to be advertised as a merchant payment option, as it’s an unreliable device due to its app. I assume based on the reviews this won’t change ANYTIME soon— and that they don’t care. So i’ll be closing my business account and chucking this piece of junk in the bin where it belongs and go back to my Square Reader.