SmartTub®

I’ve figured out the clunky app. Log out each time you use it ie. to turn lights off, and log back in. Beyond that no clues.

This is very smooth and very easy to operate. Works almost instantly even when you’re miles away from the spa.

As above - the app is clunky and unintuitive one of the worst interfaces I’ve ever used and to top it off once my cell plan for it (J275 Spa) finishes and go to purchase a data plan in app Apple Pay conveniently is broken… as this product has no capability for Wifi… killing the app and then everything has to be controlled of a poor quality screen on the spa. Slowly starting to hate this spa…

This app was great when I first got it and was on the free introductory membership. Since I paid for a long term membership it has been terrible. The connection times out or reports an error. I have to logout and log back in or delete the app and reinstall to get anything to work. That’s just a short term fix and only works for a few minutes before you have to do it all over again. Very disappointed in the current experience for the $$$.

Recently purchased a Thermospa and got it connected about 3 weeks ago… App worked for about a day… Now it’s useless… So much for a free years worth of service…

Hadn’t paid attention to it all summer, but what happened to Apple Watch support? Can’t bring the iPhone into the run to control things, but I was able to use Apple Watch. Now that it’s hot tub season again, wondering why Apple Watch support was removed from the app?!? What do we need to do to bring it back?!?

I would love if this app worked, but I can’t get past the serial number input screen… the app just spins and spins

The app is ok in general. However, I just went to open the app on my Apple Watch and it is gone and the App Store listing no longer shows one is available.

After speaking with customer service a few times I am told the location of my tub is in between cell towers and the signal on both towers is very weak. I am told there is an internet version in development but no timetable for release. Can’t rely on the connection now but it is exciting on the rare occasion the app connects to the tub!

I’m wondering why I spent the extra money for a “Smart” Tub. Not so smart. I am unable to set the time. It wont’t stick. I cannot change the filtering schedule. It’s set for am start time and I want to change it to pm. I try to change it to pm and it won’t change. The lights associated with whether the pumps are running are not accurate. Light is on but pump is not running. And vice versa. Very underwhelmed. At the moment it is pretty useless. Tech said they are trying to fix the bugs. I hope so!