Smoov

Don’t bother with this app. It is horrendous. Way too complicated. Shows zero charging points whatever criteria you input. Stick to Zapmap.

Please don’t waste your time on this I lost £60 and this made me really upset please don’t go this

Downloaded, created an account then just stuck on the ‘let’s plug in screen’. Rubbish in every way, these things should just work.

Another problematic day for me with Smoov. App is a total crap, loading forever, sometimes even not loading at all! Customer service not able to help either! I wish there was other option where I live! Avoid as much as possible!

This is the worse app I ever use, most the time doesn’t work, service down, one time I have to leave my charging cable locked to the station because the service was down, I could not remove it, and take the all for another driver to come and drop it at mine who is not a staff. Takes money even if they are aware that their service is down, not reliable at all and when you call, all the staffs can do is “I am sorry “

Every time you use a charge point they take £20 from your account. I was not sure how to use it and after three attempts they took £60 and still I hadn’t charged the vehicle. It take 3/5 days to refund your money, you cannot ring them. It seems that you have to pay £20 to get a £6 charge and you won’t see that £14 balance until it’s refunded several days later. It’s not held as credit against a future charge of your vehicle. So each time you charge having credited a minimum of £20 they hold the unused balance for several days. Why?

Really bad.

Impossible to start a charge. Slow.

How can an app be so slow, crashy and useless? One star is more than it deserves. Repeated crashes, painful registration process (I just want to charge my car!!), and extremely slow to do anything. I gave up after about 30 mins of trying to get it to work.

App is not a shining example of user friendliness: why oh why do I need to tick a box for it to remember my credit card and why can’t I enter that info beforehand but do I have to enter it on a dark parking lot while it’s pouring down with rain? But it got my car charged twice while in a small village in the Netherlands so credit for that. At the third attempt it started asking for my card pin code and never managed to get it validated despite 25€ being charged to my card (reimbursed soon after). Another complaint is about the chargers themselves, why are they all different? Some need the app, others also work with credit cards directly but not via a consistent interface. Come on Allego, this is the 21st century and some of your competitors have figured it out.