SonderMind - Mental Health

I did not have a good experience with SonderMind. They make it extremely difficult to cancel your “memebership.” Your therapist will schedule future appointments so when you try to cancel your membership, you will still be charged for those future appointments until your are “discharged” by your therapist. I think this is extremely inappropriate and wrong. It took weeks for the company support to respond to my emails and they are still trying to refuse giving me my money back. I never received the sessions and still paid for them. When providing them with text message evidence that my therapist was the one running late so I asked to reschedule they still haven’t responded to my emails and considered me a no call no show. Do not use this company.

They wont let you delete your account and they keep charging you even though you dont use it . So now i have to get a new card .

So insightful and genuinely kind. Extremely pleased!

my co worker talked highly of them so i gave it a shot. my first therapist rescheduled our appointment three times when in total i only saw her once. the second one explained a lot of weird conspiracy theories. they didn’t go through my insurance the right way so they charged me $77. when i reached out trying to get my money back and figure it all out they wouldn’t respond. right now they are trying to charge me again on something THEY did. you’re supposed to help my mental health, but you honestly made it worse.

Screen jumps around as I’m logging in so I have to me a magician to press submit in time before it switches screens to my saved passwords after I’ve already logged my password in. Like, seriously? CLUNKY! Also, funding therapists and pricing was not as easy as it could have been as I recall, and I needed up using the website on a laptop instead.

This app is difficult to use and extremely frustrating. I have an interest in using the services but the app is terrible. I’ve tried numerous times to add information, I can’t click necessary buttons to move forward.

They bill you late. Then all at once and expect a large amount at that moment and if you don’t, you can’t attend therapy. I have emailed them for WEEKS to bill me for sessions months ago and all they can email me and say is it’s “processing”. You can’t even speak with someone on the phone regarding your claims / payments anymore its all via email and they take DAYS to respond. The app glitches and shuts down. HORRIBLE. Brings extra mental health stress dealing with this horrible company!

I am very pleased with how our first meeting went. Chrissy and I seemed to communicate very well with each other. I couldn’t get the video on my side to work I could see Chrissy but she could not see me. Hopefully tomorrow I can have it working right for our second meeting. Thank you, Jan Falcone

To be able to confide in someone is difficult; to be vulnerable is also difficult, for fear of judgement or being labeled. I feel that with each counseling session that it becomes easier to just be me. This allows me to open up past scars to heal properly. It’s not the counselors technique it’s her heart of wanting to help and we are building a connection that makes this counseling work. I am grateful for my counselor for going through this healing journey with me. Grateful!

Easy to use, efficient and I’ve met a wonderful therapist with SonderMind.