Premium Features Not Delivered & Poor Customer Support
I purchased the premium subscription for this app specifically to access the 16+ live classes for my child. The payment was successfully processed, and the money was taken from my account. However, I never received access to the premium features I paid for. When I contacted customer support, they insisted that I only had the regular subscription-even though I clearly paid for premium. To make matters worse, they told me to provide proof of purchase (a receipt), even though they should already have that information on file. I paid for a service I didn't receive, and now I'm being asked to jump through hoops to fix their mistake. This feels like a scammy way to avoid responsibility.
