StarHub Prepaid App

Oh yeah, it’s Starhub.

Every time I try to use the app it is frozen. I had to wait a century for it to prompt between the Login page or the Error message. Can’t even properly top up my balance now.

the app never works properly for me outside of singapore. data is expensive, and if your plan runs out they charge an exorbitant amount for data to run through your balance as quickly as possible. international calls are very expensive. avoid starhub :/

Why do I have re-authenticate every time you update your app since I am still using the same device? I am using your prepaid SIM card in a mobile wifi device for my kids and it is tedious to get the OTP every time you upgrade your app. I have renewed the prepaid plan a number of times and I think I am a low risk customer. Time to go looking for another prepaid provider…

After you accept the terms and conditions, the app just gets stuck at the lime green splash screen, and never loads past that. I’ve tried several times before finally giving up and uninstalling the useless app

Every 2 weeks or so, the app requires mandatory update. Followed with re-login and all of the hassles. I only use this app to top up my balances, and there aren’t many things that you can do with the app anyway. What’s with all of the updates? Why can’t they just create a simple app and only require updates for extended features?

Whenever I want to check my balance, this app requires an update. Even Windows does not do this anymore! Annoying

No matter how many restarts and app installations, the app will not open because network is not available.

First, BEWARE: the “free data” they advertise is local (for use in Singapore) only. Second, and worse, this app has a built-in infinite OTP trap, where, if you bought the SIM for use with a portable WiFi device, you’d better pray for free public WiFi access somewhere because it’s impossible to receive the OTP without it. You have to take the StarHub SIM out of your WiFi device, put in into an unlocked phone, connect your phone to another WiFi, verify the OTP, then put the SIM back into your WiFi device. This app will force you to do this at least three times per day. StarHub Support will also insist on you restarting every device every single time you do anything, which will trigger yet another OTP verification. Good luck enjoying your vacation with this unreliable and terribly designed app!

When I opened starhub prepared apps was asked to input my mobile no which I did so but ott no was never received. This happened since I activated or bought roaming data of S$25,- which was deducted from my account but the service is not available and the apps is not loading. Basically my sim card is not functioning