Surterra Wellness Loyalty

Honestly this app is terrible I’ve yet to be able to log in because no matter the time I’ve tried the app never opens . Terrible please fix this

It won’t even open. You should give up or fire your developer.

i had to talk to support chat THREE times to get signed up for the rewards. the first 2 times didn’t work. pls make it easier, or something i can do in store. it doesn’t need to be this hard. i almost stopped using this dispensary because i couldn’t get signed up for the points. they gave me points for all of my past purchases, so that is very much appreciated. the first person i talked to said i couldn’t.

App will not let me log in using google. It crashes a lot also

I love Surterra but this is the worst app ever!

I open the app to make an order. It doesn’t have my login/pw so I enter it. The app sends me to the website where I make the order. Why can’t i order through the app? Because it’s useless. The app doesn’t tell me how much of the 35 day 2.5oz prescription I have left, or which products are out of stock. So i make an order and show up to the dispensary and they cant sell me anything - because although my MJ card is on file with them, there is no notice that the prescription expired three days prior. It’s like a website patched together by kids for a science project in 1998. Which is a shame since the actual dispensary experience is pretty awesome.

This app is always down and does not give you accurate information. Your points are totally off and the links for discounts are conveniently not working 99% of the time! Fix it!!!

So I downloaded this app went through the process of registering then of course comes the 2 factor. They send the code iOS copied it perfect pasted it in and there is no way to drop the keypad so you can hit verify. Maybe I’ll try on my iPad later.

The app says not able to be used in non legal jurisdictions but I wouldn’t be trying to ship if I wasn’t in a legal jurisdiction as you don’t serve jurisdictions where it is illegal.

App tells me I can’t shop because I don’t live in a area that allows dispensaries. I live a few miles from the Surterra store. So weird.