Tap - Mobile Finance

The app appeared at the top of my search results (as an ad) instead of the app I was actually looking for. I haven’t actually tried it, but this is not behavior I expect on the App Store, and it therefore unceremoniously earns one star. Dear Apple: I paid for my iPhone. Stop showing me ads.

Fee to top up, fee to transfer money to currency that your card can use, fee to top up, fee to withdraw, and half the time you have no clue there is a fee or what it will be until after you’ve done what you’re trying to do

I used the in-App Chat to get my address changed (you can’t do it yourself as they need documentary proof.. so I submitted a .pdf of a recent bank statement. Their verification process accepted my document BUT their App did not reflect the Address change. They talked me through various things to do… logging out/in to their App erc. but it still refused the change (although they saud it was “now showing” on their side. They told me to DELETE the App COMPLETELY… then reload it from the 🍏Apple App Store… then Login again… which I did - and it WORKED !!! 😎 EXCELLENT SUPPORT, PROMPT, RESPONSIVE, HELPFUL and SUCCESSFUL!!! Thank you 🙏

Had been using tap for over a year now at the start of 2024 they started giving me a error not allowing me to use MY funds after months of messaging and the same response I asked them to just close my account and withdraw my funds to a wallet. (AFTER MONTSH OF BACK AND FORTH MESSAGED WITH THEY SAME AUTOMATED RESPONSE) They closed my account and I sent them my wallet address, it never arrived been weeks now still the same response waiting on the relevant team and no update. DO NOT USE Website has lack of support They will not cover any money they lose you

Really impressive app. I have been using it for over a year and the service is amazing. I researched the app before using it and the company follows all of the rules and looks very trustworthy.

If I could give these people zero stars I would. I had a small amount of bitcoin which I converted into GBP on the 18th Feb. I also on the 18th Feb tried to withdraw the GBP to my bank account. It said it was “creating the account” or something, and I would be notified when it’s ready… whatever that means. Anyway, here we are nearly 2 months later, and multiple live support chat messages and they still have my money. Now when I re-request the withdrawal it says e-banking not enabled on my account?!? They just keep fobbing me off with excuses. Absolute jokers.

Haven’t been able to purchase xtp, Via bank transfer of card

Simple interface, constantly updating and adding great new features. Fantastic FX rates with staking option. Use frequently for money transfers globally. Keep up the great work!

I can’t access my funds. I type in my 5 digit passcode but when I press the reset button. It’s says I don’t have authorisation. There has been messages with a 6 digit code sent to my phone. Please how do I have access to my funds I hope this isn’t another scam company.

They are easy and good. However, you can get easily deceived by a third party and TAP will not support you. They might show empathy but it’s all a waste of time. You will lose your money!!