TELUS Connect (My Wi-Fi)

Had issues recently (could not unpause a profile), but found deleting the app and redownloading the app fixed the issue. I appreciate being able to assign devices to a profile, so that after my child’s bedtime, each device listed on that profile, are shut down. My partner can still access the internet from their devices, but my child cannot.

It needs to have option to pay bill

I am trying to manage my account, but it says that there are some new updates coming up, it has been several months but still the same issue, even the internet service is not good. Worst service ever

I was supposed to have my internet activated on June 30th, but as of now, July 2nd at 8:30 PM, it is still not activated. I've called customer care multiple times, but the problem hasn't been resolved. They have no idea what's going on and have proven how bad they are at diagnosing issues. Extremely disappointed with the service.

Can Telus build the app any better?

Twice in the past month it hasn’t allowed me to control my devices - turn off and on. Had to call tech support for 20 mins before and I am not sure what they did but it worked. Then today and yesterday didn’t work again so called and within the app was able to restart my modem and that worked. But I hope not to have to do this every few weeks. Please fix.

I had the lady named Daisy and she was so nice and patient and did everything needed to get my tv in the living room it works great now!! Thank you Daisy👍

App constantly has features not working and resync never works even when I’m on the wifi. Profiles will not unpause when trying to resync even though a pop up states that they will be.

Elle fonctionne par intermittence et quand elle bug... c'est précisément quand t'as coupé internet... je peux passer des jours sans internet parce que l'application refuse de le remettre. Faites vous plaisir et ne télécharger jamais cette invention de satan!

This app is always going down. The resync feature almost never works. Constantly having to fight and uninstall it hoping it will work.