Freedom Mobile My Account

You have to go through several steps to log in - every single time you open the app. Utter lunacy. Almost makes me want to go back to Bell. I could understand driving away business like this before they got sold off, but surely Vidéotron can do better now.

Just a wrapper for the website, doesn’t even stay logged in between launches (and the login process is comically onerous). Why bother making an app at all if you’re going to make one this bad?

Freedom needs to work on taking their web app and creating a clean, modern UI specifically for mobile devices. Also, the app should remember my login since its annoying to login every time to see usage. A dedicated custom app would be so much better than a wrapper for your website.

“Error The Internet connection was lost” My Internet works just fine but the app does not.

The app is basically just a wrapper around a browser page. Their website lets you sign up for addons but the functionality to remove them is frequently broken - on purpose. I have had to spend more than an hour and a half to remove a $7/month addon - had to give up as the hold message and music was driving me insane. Their webchat was not any better. The difficulty in removing services must be a violation of consumer protection laws.

Worst App I ever used. It has very limited options and often doesn’t work the available options.

I'm merely curious to see what will transpire. In all facets that would only surround existing customers 🤔

Just make the Telus app. It's perfect while this one is not. Default when open should be data usage not balance. Takes too long to load and switch pages even in WiFi. Data status never works. Should allow breakdown of bill. I still need to go on Comp to see my bill.

Need to have a section that shows credit balance Also need to provide a section where it shows the breakdown of the bill (.pdf) like it has when accessing account through a browser

So many steps (and time) just to sign in! Seriously please activate face and Touch ID. Nobody should have to spend several minutes and multiple steps just to log into their cell phone account on their cell phone. This needs a fix !