TELUS Health CBT

I was disappointed with this app. When using their modules there are questions you have to answer in order to advance in the module. This app is broken and won’t let you type in the answers. I contacted support and their solution was to use Chrome. Why have an app if you’re just telling people to use chrome??

What good is an app that’s broken, where the content doesn’t load?

2 weeks waiting for initial therpaist call. After initially singing up, I booked my first appointment and they didn't have anything for a week. They mixed up the timezones when I first booked, I booked thinking it was EST, then they emailed saying it was MST. Hours before first appointment they emailed saying they had to reschedule. I rescheduled ANOTHER week later only to sit waiting for the call for 30 minutes and nobody called. You can move forward from the first module on your own without the initial therapist appointment. Been stuck waiting 2 weeks and now will either need to wait more until they fix this mess or just give up on this app. Like someone else said - this app is for people struggling, and I feel more distressed now than when I first signed up.

Pay 500$ to self teach. And have your progress slowed by a “therapist” that has to unlock your modules. This program can be done in a few hours but because of the way they designed it, it requires several weeks of back and fourth talking to get your next module unlocked. My therapist switched after I told them about myself which was rediculous, I don’t recommend this program to anyone, if you want cbt, find a better way.

It is like getting a real work to do on my own and having a therapist as a guide. My therapist responds super quick as well

Wish I could go back and edit some previously entered answers.

The app isn’t cluttered and it’s easy to find what you need. The videos are very helpful and support the lesson. For some of the lessons an example of a response for the question would be helpful, sometimes I wasn’t sure what to write and how much to talk about. The over all experience is positive!

Terrible app. Crashes a ton. Great service. Awful app.

The CBT offered me many strategies that I could use to help me manage my stress! Thanks Derek for being so understanding and supportive!

They only let you learn 5-10 mins per day and you have to wait until someone unlocks the next one for you, so ridiculous. I was busy for a few weeks and they cancelled the program on me. Pure insanity, there is 0 need for the therapist just let us read the information.