The Essential

This app has proven to be the best way to shop The Essential.

You have a better chance of getting higher quality items if you order on wish or temu. It’s that bad. Placed an order back in December. Took al ost two months to arrive and i’m being generous by saying the quality is subpar. Save your money and save yourself the headache and avoid this at all cost

Great customer service.

I ordered three items on Nov 10th. Two men’s toilet article kits, and a filing cabinet. I have yet to receive delivery on anything. It is now December 6. I’ve already emailed once, and was given the lame excuse that the company is changing warehouses, and thus the delay. Unfortunately for them, I read the negative reviews about people never getting their orders delivered in a timely fashion, and I should have followed my better judgment. But I didn’t. So now they have my money, and I have not received any deliveries. How do they stay in business? I have no idea, as this method of conducting business is completely unacceptable. I’m concerned that these three Christmas gifts will not even arrive in time to be given for the holiday. No one gets back to you to explain why things may or may not be delayed. They tell me it’s a warehouse move, but the negative reviews about never getting deliveries goes back a ways in time. Do not shop here. It is not worth the aggravation. Shop at Rue La La, gilt, Nordstrom Rack or even W al mart for a better experience.

nearly all of the groceries have been out of stock for two months. the one item i did order is taking weeks to ship after i had an order cancelled because they didn’t have dry ice for a month. returns aren’t free for non-grocery items so good luck if you buy clothes and find out they don’t fit.

Their website claims all their products are X price on Amazon or “elsewhere” but they are definitely misrepresenting pricing and acting like they are giving you some amazing deal. Boho vase on Amazon allegedly $69 but omg, what a deal at $45 on The Essential. Quick search shows it’s a mere $29 on Amazon in like, 5 different colors. And in what universe is 2 pounds of whey protein $71? The Essential’s alternate universe apparently because “elsewhere” it’s $71 but you get the low discount price of $46 on their members-only platform. Even the boujee grass fed stuff isn’t more than $23 ish per pound. Completely not worth using their site let alone paying for access on top of really inflated pricing. I signed up, saw all the merch and terrible pricing, and cancelled immediately.

They promise nothing but gimmicks. It’s worse than kickstarter with updates. It’s insane they charge an annual fee for banal customer service

Was named Move, now Essential. I am so disappointed with this organization’s service. For Example: I ordered the kitchen table, five months later it came in…damaged. Still not resolved. I have yet to receive the matching room chairs as well. Getting close to NINE months. NOTHING! Seriously. They are a rip off…no communication unless you force it, and then they NEVER EVER follow up. Don’t buy a thing from this company. Trust me.

Can’t see order details in the app. Have to use a computer, kinda ridiculous. Shipping is hit or miss, anything delicate usually arrives damaged.

I have been with them since the start and have seen their customer service degrade. They use to respond in about a day or less, as of now it has been weeks since I have received a response concerning some orders I placed and never received. The projected delivery dates are also rarely met, I am still waiting on some items that were supposed to arrive before Christmas.. I really wanted to continue to support this project but they seem to think that launching new items instead of fulfilling out of stock orders is the best way to run a business. What happens when the new items are depleted? You will simply have more items out of stock and more unfulfilled orders. Instead of focusing on new products you should focus on customer service and your supply chain issue. They are trying to expand too rapidly and it is unfortunately starting to show.