TheftPatrol

No status on vehicle location or events .

This app needs some serious upgrades. Rarely works well, notifications are always late, when it freezes it takes days for the app to start working again, terrible app.

I’ve encountered multiple instances where I or my husband move my car because of the street sweeper or run errands and it does not notify when moved

Whack! At first I was like okay they offer it for The type of truck I bought so I thought I’d be at eaze. Somehow it never is accurate; it’s always at the wrong location, it alerts me randomly even when my Truck isn’t on or in motion, it doesn’t alert over speed limit.. a waste and the salesman told me it was “forever” come to find out it’s only 3 years, like yeah okay whatever

It doesn’t update my car locations. It says i am at my daughters house for the past 4 mths even though we been everywhere. How to fix

App never works correctly. On multiple occasions it said my car was moving and sent me an alert at random hours of the night I though it was stolen. Hasn’t even reported location for 5 days now.

The most inaccurate app I have ever used. The location is never current, it says my vehicles last known location is from 2 months ago.

I purchased this with my car purchase. Initially, it worked great. No issues really and then had a problem with the device syncing with the system. So I called up Theft Patrol customer service and they promptly reset the device, problem solved. Another year goes by and now the device is not registering activity in the car. I’ve sent email and called several times. This last time I finally spoke to someone who couldn’t see an issue on their end and were going to escalate the issue up and run diagnostics. Said they would call me back… but that still hasn’t happened. This issue has been going on since March 2023 and now in July 2023, still without a fix and no responsiveness from Theft Patrol. I would definitely reconsider on customer service alone. If there are no issue with the product, then you will be fine. But tech will always have issues and support will be needed. Spend your money on a different company.

The latest issue is that it Dddn’t show anything for my long weekend driving. In the app it looked like my car was parked at home all three days yet I drove dozens of miles to different destinations on each one of three days. When I complained about this previously, the Company said “it is working properly”, but the device is not doing what it is supposed to do as stated on their own website. I checked reviews for similar devices and they all suffer firm the same issue - poor reliability. My guess would be that their cell network access is deprioritized, so they do not work on certain days and times. Very upsetting that the company can do nothing to get this item to provide the service that they promise on their website.

I have tried reaching out to support multiple times and they do not respond. I’ve tried renewing, it was $29.99 for the year and the app kept crashing now it’s $49.99. Why doesn’t anyone respond?