Thrive Pet Healthcare

This is ridiculous, I have had thrive plus for over 4 years and pay for 3 pets currently. The app used to be perfect, but it no longer allows for you to log in. It used to be tied to my phone number, but now it does not recognize that. I get my bill receipts in my email but it says I do not have an account with my email. No support options because I can’t log in!!!! Go back to the old app, it at least worked!!!! My local vet is awesome, but now I can only make appointments by calling in!!!! Someone needs to be fired!!!

I upgraded my phone, and the app no longer works. I get a code sent to my email. I can see my pet’s info. I try to log in to the mobile app and I get a ton of errors. Over and over again. A bunch of 403 errors among others. At this point the app is useless.

The app doesn’t work!!! It won’t allow me to log in & gives me an error message. I cannot even view my pet’s history on the website. It’s all in the app but I cannot get in!!!! FIX!!!!!

The app has been updated. I originally had the app before the name change. I had to create a new account and set everything up again. I’m not able to login to the app. I can login the website. It gives me the something went wrong message. Cannot query field “patient subscriptions” on type “patient”. Did you mean “patient plans”? This is such a hassle. The app should make it more streamlined.

Haven’t been able to log in for months

All the app does is send me a code to verify me and then tells me to log on through the web page. App used to work and now it’s useless.

I’ve been using the app for a good 4 years but when I tried signing up a new pup it didn’t work. I keep getting an error message saying “something went wrong”. I think I’ve signed up about 5x now. Really frustrating as I have 3 pets on the membership and I’m concerned that I won’t be able to connect my app to that.

When installing the app, the first thig it wants to do is set your primary vet clinic. It doesn't have my local vet clinic available. I can log into the Thrive website, and it's available, but you can't even get started in this app until you've set your primary clinic. I'm not going to choose a different one just to get into the app, because it seems entirely possible that would then transfer everything in my already existing account to another clinic in another state, so that next time I visit or call my vet clinic, they'll act like they don't know who I am. As a side note, the thrive website account is also not great. I went there today to change my email address on the account, and you cannot do that. What modern system like this won't lety you change basic contact information?

Alot of the app doesn’t work anymore. Even the website barely works. Great company but I don’t have trust in their app.

The app is broken