Time To Pet

No option to add a new client in the app, must be done on desktop which is annoying.

I love what this app offers. It’s a breeze for pet parents and sitters to keep in contact and over all a great tool. However, it DRAINS my battery like no other. I use just about all my apps in dark mode if they have the option and I think it would be a great option to have with this as well. I’m not someone with two phones like most people I work with so I think it’s something to keep in mind for future updates.

Your Companion’s Guardian (pet care company) in PA uses this app. It is terrific! So well-rounded. Easy to learn and use. Connects both clients and workers. Easy to manage and move stuff around. Information can be updated at anytime. An amazing app to have when running a company. Support team available too. Appreciate the zoom class on how to use the app too because you were able to ask questions and see how the app works. Free trail available so you don’t feel forced to purchase right away and get to learn/see if it’s a good fit. Everything I was looking for. Always improving too.

I have been using this software for a year now and love it. We just started our services last year and I actually started with a different software, but quickly changed when I found TTP. So glad I did! So easy for my other sitters to use. I love that as the admin I can oversee what’s going on with all my sitters. The clients love it as it’s easy and convenient for them to use and they love the reports. I especially appreciate how helpful the company is if I have a problem, but I rarely have to contact them because they have done such a great job creating easy to find and follow videos that walk me through most any questions I have!! They are always working to make upgrades and improvements. I highly recommend this software for any sitters!

I use this app for work and I like that the pet owners can see where I walked their dog or that I stayed at their home for the full duration of the visit. There's one tiny thing. On the main page under the schedule tab, at the top, there is a horizontal bar showing the days of the week. You can click the arrows or swipe to jump to the previous/next week. I wish this bar had a sliding effect instead of fully jumping to the next week so that I could better control which days are shown. I don't know why, it's very minor, but it drives me nuts lol. I also agree with other reviews saying it would be nice to see a list or monthly view of scheduled services instead of having to swipe through.

This actually isn’t a bad dog walking all compared to some I’ve used which are insanely buggy. My main complaint is that it really drains my phone battery and I get messages from the app constantly telling me to turn it to always allow location sharing instead of while using which is really obnoxious. These two issues aren’t that bad but together they add up to a major annoyance

The app collects a lot of data (addresses, emergency contacts, home access instructions, payment) and this is their deletion policy: “Time To Pet is a very complicated cloud-based system. Because entities in Time To Pet are so interconnected (one client may be connected to staff members, events, pets, custom rates, services, and more), permanently deleting individual items can lead to breaking some of those connections and can cause unexpected errors in your system. Marking a staff member, a client, or a service as inactive will essentially delete them (as they will not have any access to your system) without the risk of breaking a connection. However, we can permanently delete all data from your account. If you would like us to do this, please contact Time To Pet support.” Any service that self-describes as “complicated” should send up a red flag. You can email support and request deletion, which takes 7-10 business days. Just important context to be aware of. The app also allows companies to require credit cards be kept on file. But the invoicing and billing systems are still handled manually behind the scenes which can lead to human errors including double billing. Companies may like this app, but from a user standpoint it’s clunky (doesn’t just list your scheduled services; you must swipe to the month), allows companies more control of data than users, and requires extra steps to manage your own data. Wouldn’t recommend.

Just started using this app but was shocked to find that you can’t have multiple users set up as a pet’s parent. You have to share login credentials with anyone else who needs access to scheduling and payment.

Please create an Apple Watch version of this great app. We just need to have Read-Only access to Conservations and Scheduling features so if we are out with just our watch we can participate. Thank you.

I launched my own business this summer and struggled with how to organize all the ins and outs of logistics. When I found this app I was pleasantly surprised how many working parts it could assist in versus having to reinvent the wheel on my end as it’s my first business. They offer support as much as you need and my clients have said it’s quite user friendly. I would recommend this to other pet service providers!!