Tone It Up: Workout & Fitness

3 stars because of that

I really love tone it up workout but since the big update of the app, the app is always crashing when I want to workout ! I’m seriously thinking about not paying anymore for the app, I’m sad because I enjoy those workouts !!

Finally a studio which is whenever I want with amazing women. Studio time it up just show how miracle happen when women support each other. I love it Charlotte

Best way to motivate and sculplt a body I love to plan on sundays my workouts of the week. That’s a thing to keep on track

So glad to have Tone It Up in an App. I don’t have to think and hesitate, the workout of the day is ready, so no excuse to skip working out ! Simple to use, maybe not perfect yet (the AirPlay function doesn’t work for me, I can’t watch the videos on my Appletv). Full of new workouts, and good workout duration (~30 mins). Bravo TIU !

I’ve written Tone it Up 3 times with no response. The app is glitching and won’t allow photo uploads to the calendar anymore. When I contact TIU they never respond. Is the customer not important??

Beware subscribing. Once they have your card on file, there is no option to delete it, only to swap it with a new one. Having to jump through hoops with their customer service.

I loved tone it up and used the app during the pandemic. It helped me get back into shape and loved the meditations. I decided to re download the app and give it another try a few months ago. The TIU website offers different subscription deals than the play store does, so went with the cheaper quarterly deal. Warning - If you do a subscription through the website it does NOT work. I wasn’t able to access the app and didn’t receive a charge on my card for weeks. I thought it must’ve not went through so did a subscription through the play store. Ended up getting double billed and their customer service does NOT respond at all! I sent multiple emails and had multiple tickets open with their help desk and nada. I had to do a dispute with my bank to get the quarterly charge removed. And now I’ve been charged again when I don’t have an active subscription! The workouts used to be good but not sure anymore since I couldn’t access anything.

I started using TIU when I was pregnant and I definitely recommend this app for women wanting a workout geared for them during pregnancy. I’ve been using the app for 3 years and love the workouts, but I wish they were longer. I understand having a few 10-20 minute quickie workout options but it’s starting to be the majority. I either have to go deep in the archives to find a 30-40 minute workout or do multiple videos which is annoying bc you have to then do multiple warmups and cool downs. It throws off your workout.

I’m going into my third year on the app and I loved it until a few weeks ago when suddenly the app said to renew my subscription and had no access to workouts. I checked the website and my account is paid up until February 2025. I put in three ticket requests. Not really any help, just said if it’s through an App Store you have to deal with it there. It’s not. Then put a message through instagram and got a response asking for my email and nothing since. If it doesn’t get fixed soon I’m canceling and going over to Katrina’s app in January.