The app’s ok, but using it to claim is shockingly bad
I haven’t really ever had a problem using the app to book tickets, but trying to use it - or the website. - would test the patience of a saint. I’ve never managed to make it work. It’s so appalling, I can’t only assume that’s exactly how the designed it (not) work. Surely, no app developers could unintentionally make a process so spectacularly awful.