TUI Travel Money

I can’t find my balance and banks won’t pay out, even though it’s in Australian dollars. Every ATM charges $7_50 to withdrawer but will not show your balance. It’s rubbish as some places won’t accept it for payment either!!!

Made the mistake of thinking this would be best option to do rather then carrying loads of cash. Just don’t bother as now we still have 3 days left on our holiday and can’t top it up. App was useless and kept saying to check card details so eventually managed to get through on the website. Problem now is that they have taken the money from my bank account but haven’t topped the travel card up. We our now down money but are going to have to use our normal cards which charge us every time its used because this so called “easy” to use card has failed us. Thanks TUI for ruining a holiday after we haven’t been on one in 6 years because I’m now unable to sleep due to worry.

Doesn’t work on Iphone 13 mini. It doesn’t allow data entry into all of the fields when trying to login or register. Awful!

I can’t retrieve my password or login details or anyway to reset them. Terrible app.

I am currently in Orlando and at the half way point in my holiday. This card has been working fine until yesterday when it was declined at the hotel 3 times, it was saying incorrect credentials plus insufficient balance, for reference the balance is $709 dollars, after being in the embarrassing situation of asking them to try again and again I luckily had taken a credit card and paid with that. I have emailed customer services and have received a generic response of someone will be in touch soon, nearly 24 hours later they haven’t. For reference on our last trip to the states we used a Hayes travel card and it was seamless throughout. I should have used again on this trip but was offered a better rate by TUI lesson learnt I won’t be using again. I’ll also follow up if and when someone from TUI gets in touch

Won’t even let me log in any more absolutely awful app

This app works fine in regards to transferring money through the app, the card works fine in foreign ATMs etc. The issue I have with this app is how outdated and frustrating it is. If you forget your password good luck cuz there’s absolutely no help or support to get you back in. Not even a “forgotten password?” option available? It’s a huge hassle to set up, logging in is the worst. If you want to be constantly stressed and anxious then use tui travel card

Just bought my travel card yesterday I’m a little bit disappointed that there is no option to add Apple Pay and google pay as a option as some people like to use there phones to pay the app could have a major overhaul it could do with updating and more user friendly interface with Face ID biometrics I have used post office before and they have Apple Pay and google pay for there travel cards You have already have the TUI app My idea is to merge the travel app into one app into one app it’s best to have everything in one place For example Bookings/ flights times Travel money this gives you the option to top up your card as well And the option to add to Apple Pay and google pay Insurance Cruise booking This way the customers will have a better experience This is some of my feedback

App is easy to use and automated message is helpful. Helped me fix my issue straight away with no problems!

This app has to be one of the worst I’ve ever dealt with. When trying to register new TUI travel cards via the website, I created an account as per the card documentation. The account couldn’t then be registered via the TUI Travel Money app (invalid credentials) and as pointed out by other customers. The ONLY way to get the app to display the account balance was to register an account directly via the app, a brand new account. TUI - your app development team need to take notice of this and test thoroughly before releasing a very poor experience to the public. After using the card for an upcoming trip, I don’t intend to get another TUI card for future use. The app has affected the reputation of the TUI brand.