Uber Eats: Food & Groceries

Find human hair in KFC food. Requested help. Do not get any help. Thanks KFC and Uber.

They can cancel the order almost an hour after ordering, when the courier is already on the way with the food ¯\_(ツ)_/¯ They don't explain anything, you can't contact customer service, no apology or promo codes. The rudest delivery service.

Uber didn’t complete delivery and stolen my money. I sent to support all necessary information, but they don’t read it. I want to delete account, please.

Это ужасно. Каждый раз какой-то косяк и никогда ничего не решатся в пользу клиента: то не всю еду привезли, а оплату за всю сняли, то привезли через 2 часа, а обещали за 30 минут, я же не платье заказываю, а суп. То деньги накопленные на uber one невозможно использовать и вообще все что касается промо - все чудесным образом на кассе обнуляется. Работа поддержки - просто игнор. Что в приложении, что по почте. Классный выбор рестиков, много промо в самих рестиках, но весь опыт с доставкой такой минус и столько негативных эмоций, что пришлось удалить и пользоваться другими приложениями.

I ordered food in Burger King in Paris, but nuggets was missing and fries was without beacon. Support said that they are not going to make a refund because one day ago I had same issue in Pizza Hut. In Pizza Hut they delivered me wrong pizza and they refund only part of it. The worst experience I ever had with food delivery. Highly NOT recommended

Sometimes don’t bring food when I try to apply they says u did apply already.. obviously keep doing it and don’t give money back

I have not received more than a half of my order because apparently it was “too big”. I was lied to by the delivery person who said that someone will bring the rest. I am a person with various health issues who is unable to go grocery shopping like everyone else. However, I do have basic human needs just like everyone else. I just need the rest of my order, or a refund needs to be issued. This is absurd.

Дурацкое приложение, вылетает так и не заказала ничего!

I placed an order in the store, it was not delivered and was cancelled, the money was frozen. I wrote to support a few days later with the question: “Why did they write off money from me?” At first I was told that the courier could not contact, so it was my fault, but the order was canceled 5 minutes after it was created. I called the store where I placed the order, the director checked from the reports that the order was canceled and the courier did not pick it up. I reported this to Uber support, provided transaction data, they told me that everything was checked, and I was right. The money was simply frozen and would soon be returned, within a week, in the end only part of the frozen money was returned, but the amount for the order remained written off. I clarified this with the bank support, they reported that the amount was debited from the account and not frozen. I contacted Uber support, they told me that the matter has been transferred to a special department that will contact me, please wait and be patient. Almost two months passed, no one contacted me and the money was not returned. The dialogue was archived and I was unable to write in it again. I created a new dialogue with Uber support and wrote again about what happened and what was decided, but I came across 3 incompetent employees in a row who claimed that I wrote to them late and the money would not be returned. I informed everyone in turn that 10 days had not passed since the payment and the first request (this turns out to be the Uber eats rule, keep this in mind for the future), that during this time the dialogue had already taken place and I had not violated a single rule so that they would refuse me a refund money. I asked to be transferred to a support manager, but they simply stopped responding (the dialogue appears to be active). I created a new dialogue in the hope that an adequate person would communicate with me, but he also stopped responding after the information presented above. I’m still waiting, demanding justice and my $16 illegally taken from me. This attitude towards a regular customer is upsetting, I have already spent a lot of time trying and my attitude towards Uber eats is spoiled. Support manager write to me!

Charged for the whole order and delivered only half, support is not replying