Uber Eats Manager

Uber Eats is a joke for us restaurant partners as customers can request for full refunds and they expect us to send video evidence of us delivering it to the customer? Or they will just refund every single customer and customers can refund multiple items and you then lose money and even if you email back to reject it they won’t allow it as they would prefer to lose a restaurant partner over a customer it’s honestly ridiculous how Ubereats operate better off just sticking with just eat

Uber can do way better then thisas this app doesn’t allow you to perform a lot of tasks

This app is now much easier to use

The reason we want to take it to higher level. Because i know we are right on this and accepting your decision which mean we undermine our process of dispatching. Addition to the Uber process of checking these refunds is based on customer history or partners history of handling orders. Let me give you example recently we have two issues, which is still being investigated by the Uber eats, even though pictures evidence has been given to you guys and also when we were handing over the food uber support team was on the phone to me, and she has confirmed that we are writing a note that if customer try to make a refund , that wouldn't be authorised. But look your system again authorise the refund, and when i call uber again they said please wite an email because our team missed the note on this order from the representative. So, Mr Bilal i have been working with uber for last 6 years and i know how it works as a customer and as a partner. Deliveroo and Just eat has strong partner and customer protection system, they shared the solid proof from customer that this is the picture we receive from customer and refund claim was genuine. Whereas uber give decision on the bases if assumption. Absolutely poor complaint handling system. I have experienced myself. Don't you think why a business owner is writing a long email for just £9.00 refund disputes, no its all about moral responsibility and work ethics. You are a very big company but polices are poor unfortunately . Hope to speak to someone from the top manager soon. Chances are less reason you guys don't take things seriously.

App not working and giving the same error code every time

I lost all hope for this app untill they released an updated version last week sometime It’s not been working for me for about a year !!

App will not open keeps coming up error title errorsub_title

This app was better prior to the update. It seems like we are better off just using web browser instead of this app. It should be very straightforward and simple to use. Reporting, replying to feedbacks and menu changes cannot be done anymore via app.

Just eat makes money coz of this type of apps ! I dno why we got uber eats for !! They keept my money 5 weeks !! Still waiting to get my money ! 1 star is too much !

App hasn’t worked for months! We pay them so much money and they act like we work for them! Then i get emails asking why I haven’t logged in, in a while maybe if i could access the app i would!🙁