UBS & UBS key4

Plus UBS visa debit does not work with Apple Pay … Usability of the app is low. Cannot even copy your Iban in the app…

Вы задолбали обновлять приложение, почему оно постоянно пишет, что нет подключения к интернету ???

The title says it all. This is literally the worst (and the slowest) banking app I’ve ever used.

Every second time I log in it asks me to enter contract number and set push notification settings. It is very annoying and makes me use this app as rarely as I can. I have a lot of free memory on my phone (especially to store those tiny bits of information such as contract number).

Can’t use application for new payments at all as it’s impossible to confirm new beneficiary: it asks for code from token marked with 4 stars from bank account which in my case is 1-2345-67, the request is in form 1-****45-67. I’ve tried both codes from 23 and 0023 none was accepted. Furthermore, entry of code is a real pain: each letter entry closes keyboard and navigates to the top of page so user have to scroll and click on the next character 8 times. Annoying.

Very slow interface. At the same time it's not intuitive.

Functionality - 5/5 Performance - 2/5

Очень удобное и практичное приложение

The app is very unresponsive in IOS. - cards sub-menu crashes all the time, it’s really slow, not to mention that it doesn’t display new cards proprely. It shows the new cards with the name of the old canceled cards. - anything related to cards is slow and crashes - sub menus log me out; and require me to log back in with access app; which ia very dumb! Once i am logged in, it is me, you don’t need to recheck that it is me every sub menu! Compared to the mobile banking apps of other backs, this one is quite bad. Not to mention that the important options are so hidden or not even avaliable that it’s stupid. I had to google how to enable internet purchases, and nobody even knows how to do ot from the app, so i had to do it from the website. Money transfers to prepaid card lock the money for 24h+, and i can’t use them, so what’s even the point of the prepaid card? Lots and lots of small annoyances for what should be VERY straight forward, fast and simple. The whole app is overcomplicated and slow

Especially when you need it the most. I think I will change my bank because of this. F**k it! I’m done Edit: yes, so sometimes, when I enter the app, the message with « technical error, our experts are making everything possible etc.. » pops up too often. And sometimes the app logs in, sometimes not. Imo: Increase the threshold time for that message to pop up and you will fix it, I suppose. I have the latest iOS version and latest UBS apps, and also good internet connection, idk why that message pops up. Next time I’ll do a screen record and send it to you by e-mail. Cheers