Ulys by VINCI Autoroutes

I’m can’t get my British account to pay the direct debit. I have to wait till payment declined and then pay by debit card. I would pay earlier than the payment date but no facility to do this. Any chance you can sort this issue please. The 20th I my payment date I have to wait to get email saying declined then I can pay by debit or credit card. Other than that I love the service.

Some toll gates lift up swiftly, some other need more time as if the sensor was ´thinking’.

I purchased the tag easily through the website and the tag eventually came before our holiday, luckily!(it promises to ship with in 48 hrs, it was about 10 days overall and a couple of emails sent and not replied to which was poor) Having said that and read the views of UK customers I must admit I was concerned for my trip. I need not have worried though, the tag worked perfectly and the DD went out of my UK bank account(Lloyds) absolutely fine. If you want a tag that works you can’t really do better than this really, top marks.

Is the app not working it’s said unavailable for 3 days on my phone.

I found the system very useful as I was with my 6 year old daughter who couldn’t reach the toll gate and so I ordered the Ulys tag which was excellent and now that we’re back home, my toll charges are coming through for payment and that is very helpful.

Tried couple of times to send them an email. Nobody answer. I didn’t receive the badge. Ulys is not able to setup the direct debit. I have changed the IBAN two or three times and nothing. They said the bank has rejected the transaction. I checked with banks and they didn’t found any transaction requests in their system. I decided not to go forward with Ulys.

I ordered a tag in July it arrived in a week great service. Using the toll roads in France the tag failed to operate, contacted Ulys and they say I asked for it to be switched off???? Been onto the app and can’t see where it can be switched off.

I use this app but I don’t understand because everything is in French ,can make some option to choose the language?

Nul ! Plus de café offert. Je supprime.

je viens d’activer mon badge et celui-ci TRP etc apparaît comme non connecté au bluetooth ? sur l’appli tout a l’air ok … est ce normal ? merci cordialement