UW Health Care Anywhere

The wait is kind of long, but at least we are home instead of doing the same wait out in public. So no complaints on wait time. The only issue I had was the repetition of adding insurance info. Our family all has the same insurance, so having to enter it in separately for each child was obnoxious.

Please work on your app, I have spent an hour trying to get an appointment. It would not take my card I had to speak with support twice and the second time when I thought it was fixed it kicked me off again. I tried my phone and computer and nothing worked. This was so frustrating, I hate dealing with the UW!

The visit was absolutely fabulous! It was quick and to the point! Thanks

I was able to talk with a doctor before 7am. The process was quick and helpful.

When I was able to reach a provider they were kind and quick and efficient! However the first time I was waiting for a physician for a long time almost 2 and a half hours! I am unsure if it was connection issues or if the provider stopped working but it left me nervous. My second attempt was much quicker.

I used this method of video visit a year ago when I pulled my lower back and was prescribed Cyclobenzaprine. This medication has always been the solution when I have experienced similar back pain about once a year for the past few. The provider stated she was not allowed to provide this medication via a video visit… although the provider was very nice, it should be clearly stated that they have apparently been given strict rules that prohibit they’re ability to provide medications. What’s the point of a video visit, if the final result is going to urgent care.

Shame on uw’s developers for creating an app no elderly person could use.

It’s Mother’s Day and a Sunday and one of my children woke up with pink eye. Instead of dragging her into Urgent Care on Mother’s Day, I simply did a video visit with a doctor from our home that took around 10 minutes between wait time/consult time, and he called in the meds for her that we will pick up soon. Thank you for this option!

This was a wonderful experience for my first time using this! Thank you so much!

The app crashed as soon as I was connected to a provider. The provider eventually called me and told me to come in to the clinic, defeating the purpose of the app. The app also requires extensive data entry, which is difficult in an urgent situation. I had to look up some of the info in the provider’s own EMR system (MyChart).