Van311

Bring back the vanconnect app - I had been using vanconnect since it was released in like 2015. This new app and design is TERRIBLE. It is not intuitive, and you cannot find where to report what you want to report becoming more of a deterrent to active reporting than an encouragement (is that what the city wants?!) The app developers need to go back to basics and ditch this app - BRING BACK VANCONNECT - there was nothing wrong with it and you could use it easily. I still can’t believe they released this version!

Completely useless app, difficult to read, navigate and find basic information. Not sure why this exists in 2024.

World best place with world worst city stuff. I wander how much they spend to create this trash.

I’ve made an account but now I can’t log in at all via app OR website. It claims “incorrect log in and password” every time. Even after resetting my password. I’m not illiterate, I know my log in.

There’s been no response or months on any incident reporting. Nor was the issue ever corrected

Freezes, location sucks, can’t report anything. Maybe you should take that 300L salary for parks manager off LinkedIn and pay some devs

Why log in? The app will require you to re-enter your name, email and tel all over again after you’ve entered your request. Make sure you have EVERYTHING ready because if you go away and return to the app, even immediately, all of your input will be lost. Very amateur and unnecessarily complex app. Maybe its design is intended to prevent citizens from reporting anything to spare overpaid City employees from having to do any work?

This app is so slow you can walk the dog, brew a pot of coffee and drink it before it loads a page. Useless.

The city and the entire development team that built this app should be embarrassed by how slow this app is. So much loading bar! I want to rate the app higher for its practicality, but OMG so slow.

Old app was great. New app is unusable.