Vancouver Taxi Vancouver

If I can rate a zero star I would. It can not load

The app doesn’t work on my iPhone 14. I can’t login n book.

Following the information on their website, booked a taxi to the airport on this app the night before. After waiting 10 min past the booked time, called their number and was notified by an automated system that my booking is being worked on and will arrive shortly. I waited another 5 min, and called again to confirm where they are and got myself to a gentleman who knew about my booking and immediately said “I can’t do it”. I told him that I had booked the night before and had the confirmation on my app, but he didn’t care and just continued to say “I can’t do it”. Lyft ultimately saved my day, but another confirmation that it’s these types of companies that ruin the reputation of the taxi industry and allow themselves to become obsolete. Sad.

I used this app 2 times now, and had no troubles so far. The taxi arrived on time both times and it was a pleasant ride overall. You don’t have to give away your card info to book a ride unlike car share apps which feels more secure and comfortable.

When I open it, it usually shows my location ... a street over and the wrong address! The location service only works maybe half the time. It allows you to set up favorite addresses, but you can’t use them to book to so why? Worse, though the ETA shows a minute or even five minutes, the searching takes much longer than that and then you still have to wait for that cab to arrive, both of which do not come near that ETA time. Since I order a cab every morning, you would think I could get one in a reasonable amount of time, but, no. Two of their drivers this week told me I could get Uber now so obviously they don’t care that they are so bad.

Prebooked a cab for a special evening. Come the time, nothing. No communication via the app. Panicking, we drove instead. Half an hour later, the cab arrived. What a joke. Uber and Lyft can’t get to Vancouver soon enough.

I booked the previous night to make sure that we’ll leave on time to the airport. On the app, it even asks you if you want high occupancy vehicle, I specified that it’s for 5 people. Come 6 am, no cab. I waited until 6:05, still nothing. I decided to call them and was told that they are still looking for a vehicle because they don’t usually have a 6 passenger car. What’s the point of booking it ahead of time? And if they don’t have available vehicle, could they not inform their customers? If I didn’t call, I wouldn’t know that no cab is coming.

Not only the app doesn’t work, the call Centre people are disgusting

App reservation is NOT accurate at all. We need a van to go to the airport and never showed up. Call the company and the “Dave” guy was really nasty and told us depends on an availability if we could get a van or not. Really? What’s the point of having a reservation???

Much like other reviews, the biggest issue is that the app stalls out in “searching” endlessly, without an update on drivers nearby or progress in matching you with a taxi. The app appears to share a user interface and architecture with other Canadian taxi companies, and frankly it’s a very poor experience. Most booking attempts with this app end with cancelling the request and either hailing a free taxi on the street, taking a ride share vehicle, or walking.