Vancouver Taxi Vancouver

Downloaded the app and reserved a taxi ride to the air a day in advance. Fifteen minutes before scheduled pickup, received a notification that the car was en route, and was able to see the car approach on the map. Our driver arrived slightly early and got us to the airport efficiently and for about the price that the fare estimator on the app indicated at the time I made the reservation. Some negative reviews appearing here seem to be from two to five years old. Problems have evidently been ironed out since then.

This Vancouver taxi app is not good. The yellow cab in vancouver app is much better. In yellow cab you get notifications and you can follow your cab... this one just gives you nothing and no updates or notification. Nearly missed a plane once even with advanced booking 😲

There is a reason that taxi companies need to use local government as a weapon to compete against Uber and Lyft. That reason is Vancouver Taxi. You can’t find your driver once you call them, you can’t tell them where to go, and you can’t pay them the way you want to pay them.

good god you can't even type the address in favorites

It's bad. We were picked up the first time we used the app. The second time we waited 30 minutes before giving up because the app didn't book us a car. Uber/Lyft are badly needed in Vancouver. There is obviously more demand than Taxi drivers can handle.

If I can rate a zero star I would. It can not load

The app doesn’t work on my iPhone 14. I can’t login n book.

Following the information on their website, booked a taxi to the airport on this app the night before. After waiting 10 min past the booked time, called their number and was notified by an automated system that my booking is being worked on and will arrive shortly. I waited another 5 min, and called again to confirm where they are and got myself to a gentleman who knew about my booking and immediately said “I can’t do it”. I told him that I had booked the night before and had the confirmation on my app, but he didn’t care and just continued to say “I can’t do it”. Lyft ultimately saved my day, but another confirmation that it’s these types of companies that ruin the reputation of the taxi industry and allow themselves to become obsolete. Sad.

I used this app 2 times now, and had no troubles so far. The taxi arrived on time both times and it was a pleasant ride overall. You don’t have to give away your card info to book a ride unlike car share apps which feels more secure and comfortable.

When I open it, it usually shows my location ... a street over and the wrong address! The location service only works maybe half the time. It allows you to set up favorite addresses, but you can’t use them to book to so why? Worse, though the ETA shows a minute or even five minutes, the searching takes much longer than that and then you still have to wait for that cab to arrive, both of which do not come near that ETA time. Since I order a cab every morning, you would think I could get one in a reasonable amount of time, but, no. Two of their drivers this week told me I could get Uber now so obviously they don’t care that they are so bad.