vcita Mobile CRM

I have been one of the earliest adopter of Vcita since 2014 and everything seemed promising. With time the company grew up, problems with security and privacy arose, customer support quality declined and pricing has skyrocketed. As a business owner my delivery on promises made to customers are #1 priority. I have been loyal client for 10 years now and all I get is price increase every year and total silence when report issues. The mobile app is glitchy and has poor performance, the web portal has many log in issues as well across devices. I am using the basics as Mini CRM but considering finding another solution. Just wish there was an accountability and fulfillment of clients promises made. This is not the way to go VCITA!

This app constantly log you out and then doesn’t let you log back in for days (same on desktop). Currently the app doesn’t open and loads to a screen saying the url in invalid. It stopped syncing with our calendars as well. I’ll be looking to switch to a different CRM as working scheduler is necessary for my business.

The app is very unreliable, constantly displaying a loading icon. It requires frequent restarts. The developers should improve its functionality, especially since many of us rely on it for business purposes but are unable to use it effectively.

Probably the worst billing app in existence.

I absolutely hate using this app but have no choice given it’s the software we use for work. The app runs like it was developed in 2008 and never updated since. I have to force quit the app every time I want to reopen it otherwise nothing will load. Start up time is sometimes over 20 seconds before anything displaces on the screen and the interface is extremely laggy when it’s actually running. The whole thing needs to be fixed. Just awful.

Vcita is probably the most glitchy “professional” software I have ever used. I spend more time tracking down bugs than any other software I have ever used in my 23 year career. It’s if they do it on purpose to make you frustrated. Support is responsive 75 percent of time which is pretty decent the problem is the sheet number if glitches never allows you to use the product with at least 3 open tickets with support. Very disappointing.

Ive been a Vcita CRM user for the past 5 yrs and I can’t even describe how much easier it has made the backend of my business. All my clients pay thru the CRM, so no more cashapp and Venmo. All of my important docs are stored in my CRM. I can send estimates with E-sign feature through my CRM. All clients get receipts for all of their payments through my CRM. My clients contact me through my CRM, so no more texting, FB messenger and iG DMs. I can even market to all my clients with the Marketing feature. This CRM will literally do everything that you need it to do. And btw they offer partnership opportunities where if you have a business like I do (marketing agency) you can white-label the software and resell it to your own clients!

It is so frustrating to have to close and reopen this app in order for it to work properly every time I have to use it. I love the features but I am also paying $60 a month and can’t use the mobile app properly.

This Program is Excellent and well received by my clients.

I have been using it since 2019 and I am pretty satisfied with it. The app has a few glitches but they keep improving the platform.