Fictional

Horrible, switched me to another via three times in one day and made me late to school.

Luis the best ride we had execelent service

They are always experiencing high demand and always late. The drivers stop to much and just sit y’all need to have scheduled bookings so ppl can get to work on time like this is getting ridiculous and out of hand

The vans are difficult to get into and out of for older persons. The seating is pretty high from the ground.

I was with a & year old daughter and we weee WAITING for TWO HOURS and this was the worst EXPERIENCE EVER in my life.

Polite and courteous, and much less expensive than alternatives!

Remon is so professional and a careful driver.

I haven’t used this app in two years But I could really use it now I’ve installed and uninstalled the app trying to get it to work Everytime I’ve ordered a ride it says it’s in Power Nap mode! Help!

This app used to be so great. When it said it would be here in 27 minutes, it was here in 27 minutes. Maybe 30. Now? It says it’ll be here in 27 minutes, but I’m lucky if it’s here in 45 minutes! I don’t know if that’s just because Via has become more popular or the drivers are not great or the algorithm changed, I don’t know. But I now have to reserve a seat at least an hour ahead of time if I need to be somewhere in the next hour and 15 minutes. Crazy. It used to be so good. What happened?

This had potential to be a great and accessible shared ride service, except it’s not. Don’t expect to rely on this service if you are looking for a reliable way to commute in the city. Many times even calling over an hour in advance results in me still arriving late to my destination for several reasons including, poor ETA time, rides with no updates which results in you having to cancel AND occasionally pay to do so. In my particular city there is a great cultural and language barrier which prevents the driver from even being friendly. I’ve personally watched my ride arrive after an hour only to speed off in front of me to do random new pickup requests. Yes, the app lets you monitor all of this including your drivers location. Occasionally Drivers will even mark you as picked up when you are not, they will check off they have arrived at the location when they haven’t. I’ve gotten into cars that are filthy, with no seats, etc. They need a more serious background check to who they are hiring, many of the drivers are unfamiliar with the area, pooor driving skills, driving barefoot, rude, etc.