Via — smarter mobility.

Amazing service. Though sometimes drivers cancel rides with no reason

I am not using this app anymore and wanted to deactivate my account. Did not find any options on app or on the website. Reached out to app’s customer support, no reply other than automated reply. Please think twice before adding your personal information

A driver from this company named Tataw N tried to force my girlfriend to give him her number. Today when she was waiting for her ride, she wasn’t expected to have him as her driver. When inside the car, she recognized him and started talking to her by changing his voice and she was scared. She called me to tell me the situation and I knew this guy was weird and wanted something from her. When arrived at her destination, the receptionist realized that the driver was turning around their centre for so long and he was looking at what my girlfriend was doing to see if she’s going to come out early. And the receptionist told her that this kind of situation never happened in Arlington Texas and she wasn’t safe. The name of the driver is Tataw N If you’re alone, don’t get in his car please.

I downloaded Via back in 2017 as a friend recommended I use it given its affordability. Between 2017 and 2020, I have used the app a total of one time. Now, in 2020, I’m trying to delete the app since I don’t foresee myself using the app in the future and would be more reliant on other ride sharing services. When I opened the app to see if I could delete my account and payment information from the Via system, I did not see any option to do so. I looked on the Via website to see if there were any options to delete my rider account and I found none. I took a look at the FAQs and there was no option to delete my account their either. I sent an email to customer service twice over the course of two weeks and have not heard from at Via, all I’ve received are automated emails that confirm my customer service request has been submitted. It’s a shame that I have to resort to a negative review to reach out to Via customer service and to warn others of this terrible app and terrible customer service. If you plan on downloading this app, know that you won’t be able to delete your profile anywhere on the app or website and customer service is incredibly unresponsive. The lack of customer service is astonishing and is the reason why I will never use Via again.

You have to order your ride 15mins before leaving and it’s super expensive. $32 for a 5min commute... and $27 if I wanna do the same but shared... and I have to add more money if I want to add a friend.. No thank you.

Had to type all my infos

Car was clean. Smelled good and was playing classical music. It was a nice touch.

Via is awesome

Only 5 bucks and you could go to anywhere in the heart of Manhattan. But u can only use it from 9am to 9pm(can't remember the exact time)

Best transit-on-demand service. Thank you City of West Sac for bringing us Via!