ViaLynk EV Charging

It’s always a disappointment when these are the only chargers in my area because the app can’t seem to see them. I try adjusting all of the filters but they just don’t appear.

Just let me charge. The hassle of using an app is so annoying.

Avoid this company at all costs. Charge not working. Customer service was a rollover service that submits a form on your behalf so the company can call you back at a later date. I'm stranded in a parking lot in upstate NY completely screwed and wishing I chose the death of the environment over this nonsense.

I just downloaded and used this app for a fast charge in Brattleboro VT, and it worked well. Above average sign up experience, and I was happy to know that I did nor need to pre-pay before charging. In-app FAQ is very clear. Good work developers!

No option for check out as guest or pay with Apple Pay

10min stuck in the app for a station to finally “timeout” and let me change my location. Customer Service didn’t answer in that entire timeframe. AND I had to pull decently hard, much harder than I’d expect as a Fit 44 year old male, to get the power cord to extend far enough to actually connect to my vehicle.

App holds your payment information captive. You can’t remove your card after it’s entered forcing you into a subscription plan.

I like when I push the button and the cord comes out like a snake. A slithery little snake.

Thank you Thank you Thank you Thank you Thank you Thank you

It is a bit of a hassle to: 1) open the app 2) plug in the car 3) find the station site 4) select the charging station 5) wait for the charge to begin This all takes about 1-2 minutes if the app correctly located the station. The app just said I was almost a mile away from the station I used. A ChargePoint station allows you to: 1) remotely connect your phone to unlock the charging station. 2) plug-in and charge the car. The ChargePoint system takes about 10-15 seconds. If I were installing stations at my business I would not use the Livingston Charge system unless they offer a remote connect option like ChargePoint. The Livingston system feels clunky, slow, and just leaves the user feeling a bit frustrated to have to go through all the steps. I could give the system a few more stars, because it does do the job to charge the car. But in this day and age, these systems should be operating in a streamlined fashion to seamlessly connect with our phones. The Livingston system just feels like a system being adopted by a second rate operator or something out of the Dilbert cartoon where more bureaucratic steps are put in place to slow down a process that should be so simple.