Virgin Money Credit Card

Can’t believe such an app exists in 2023. Utterly appalling lag (25 mins to enter a debit card to make a payment) and pages simply never loading.

For over a year now I have been trying to get this app to work and still no joy. I have tried the help lines but no use. Now that I am back in the UK I think it’s time to change banks because clearly Virgin are unable to fix this problem. My home address is in Switzerland which is where my Apple account is also registered. At the time of the change from Clydesdale to Virgin people in Switzerland we’re not able to download an update to the Clydesdale app which would have allowed for the change over. I contacted Virgin on a number of occasions and finally lodged a complaint which was upheld. Still whenever I try to match the Virgin app with my Virgin card I get the message, “Ah, that didn’t work”. I am presently back in the UK and my bank has arranged for a new card which I will receive on Monday . I will then try again. At the moment it appears the the Virgin app will not work for customers based in Switzerland.

The app is OK but misses basic functionality such as the ability to search transactions over a certain timeframe or from a specific vendor/retailer/service provider. This all pretty standard stuff and is available for other financial providers. This used to be something that could be done via a laptop of desktop but now all account management is seemingly done via the app.

Despite several updates the app only displays a truncated balance. This happens on the your summary page, app displays £1, 23… No idea why, only credit card app I have that cannot display the full balance. Obviously no way to send screen shots as only a phone number provided, like we used to do 20yrs ago 🙄 From the developers response, it sounds like there is no allowance for any kind of accessibility issues. Yet I have First Direct, MBNA, NatWest and Barclays apps all working flawlessly. The irony that when you delete and attempt to reinstall, half the text explaining the install is truncated. How about providing a contact method where screen shots can be sent?

The app is fine. It mostly does what you want a credit card app to do - monitor your balance, track transactions. Unfortunately the “Approve transactions” functionality doesn’t work - I’ve had three transactions in the last few days, gone into the app, pressed Approve and then the squiggly letter just keeps showing and it never approves. So you have to use the send me a code option. Not the end of the world, but annoying.

Since the last update and the initial supposed help screens the hone page does not open after clearing the messages and the summary page is blank.

Annoying that it will not allow me to add my new Virgin Atlantic credit card in the app. I already have a Virgin credit card and cannot access my new one. Have tried a few days now and I just keep getting the same message saying “it’s not you, it’s us, please try again later”

What improvements have been made exactly? The app crashes constantly on 5g and WiFi …. And just refuses to load, almost as if it can’t handle the speeds … appalling app

As banking apps go, this one is pretty user friendly and simple to navigate. It’s let down however by the lack of ‘additional cardholder’ options. Via the app, I added my son as an additional cardholder and he duly received his own named credit card (which he was pretty happy about :). All good. But it turns out you can’t add additional cardholder cards onto the virgin app - which therefore means there is no option to block/freeze them (in case, for instance, my son decides to go and have a blow out on his card, courtesy of my account!). Nor are transactions on the additional card notified to the app user’s phone. Please Virgin can you fix this.

Todays update has definitely improved the user experience and I can now see multiple promotional rates taken and their balance for the card. Loving the new features and design ❤️